The AT&T Store is known for its friendly and respectful staff who provide excellent customer service. Customers appreciate the helpful and caring employees who go the extra mile to ensure satisfaction, whether paying bills, making purchases, or handling exchanges. Several reviews highlight staff members like Kevin, Tomas, and Roger for their attentive assistance and willingness to answer questions. Customers trust the store for efficient service, quick resolutions, and a positive shopping experience. Many express loyalty, stating they will return because of the great support and the welcoming environment.
Novy was great. Very thorough and stepped me through a plan that suited my needs much better than the one I was on. I would definitely recommend him and this location. This location is much better, in all aspects, than any of the others in Lubbock I have visited.
May 2026
Novy was very helpful getting my phone issue solved. Excellent customer service!
May 2026
Was able to walk right in and get exactly what I wanted with zero fuss. Mark was very helpful, polite, and professional during the entire twelve minutes required to get the work done. Thanks.
