-
August 2023 by Adam M
Banker lied to me and cancelled appointment 1 hour before. His colleague made us wait for 45 minutes before telling us they needed to reschedule. WORST bank I have ever been to and WORST customer service I have ever received. Put in more appointments and treat your customers TIME with respect. If I could give negative stars I would happily do so.
-
February 2023 by Jason Cates
Super cool of yall to close over no ice on the road. You are hardly open as it is. Not like anyone needs their money for bills or anything. Good thing all the other banks were open!
-
December 2022 by Noel Giger
The ATM is behind locked doors and subject to the bank's operating hours. What is the point of having an ATM? Especially since there are only 2 Chase locations in town and the other is on the other side of town.
-
November 2022 by Tony Pham
I deposited a pretty large amount of cash today (I counted at home couple times before coming). Even the lady used the money-count machine to confirm, it shows up $20 less than what I counted. I doubt that she hides 1 bill of $20 before inserting the money into the machine because I’m very sure I counted it right . After she said it’s $20 short, I asked her to hand me the money and I count again. I was right. She then put in the machine again and now shows up the correct amount. I know it can be machine error. But my instinct shows else, she looks very suspicious (she didn’t look at me straight to my eyes but look away).Also, the way they place the machine is very ridiculous: far at the back and away from the front desk, hiding at the corner which is very hard to see. I’m glad that I have good eyes.An advice for everyone: please count your cash in front of the staff before giving it to them. Don’t not count your money before coming since you are not gonna know how much they take away from you if they do. Or else you can go to a different bank. I’m not gonna indicate a specific bank since I would sound like promoting that bank. But just want you to not have negative experience or lose money from here
-
September 2022 by Reviewer
I deposited a pretty large amount of cash today (I counted at home couple times before coming). Even the lady used the money-count machine to confirm, it shows up $20 less than what I counted. I doubt that she hides 1 bill of $20 before inserting the money into the machine because I’m very sure I counted it right . After she said it’s $20 short, I asked her to hand me the money and I count again. I was right. She then put in the machine again and now shows up the correct amount. I know it can be machine error. But my instinct shows else, she looks very suspicious (she didn’t look at me straight to my eyes but look away).Also, the way they place the machine is very ridiculous: far at the back and away from the front desk, hiding at the corner which is very hard to see. I’m glad that I have good eyes.An advice for everyone: please count your cash in front of the staff before giving it to them. Don’t not count your money before coming since you are not gonna know how much they take away from you if they do. Or else you can go to a different bank. I’m not gonna indicate a specific bank since I would sound like promoting that bank. But just want you to not have negative experience or lose money from here
-
July 2022 by Thanh Pham
I deposited a pretty large amount of cash today (I counted at home couple times before coming). Even the lady used the money-count machine to confirm, it shows up $20 less than what I counted. I doubt that she hides 1 bill of $20 before inserting the money into the machine because I’m very sure I counted it right . After she said it’s $20 short, I asked her to hand me the money and I count again. I was right. She then put in the machine again and now shows up the correct amount. I know it can be machine error. But my instinct shows else, she looks very suspicious (she didn’t look at me straight to my eyes but look away).Also, the way they place the machine is very ridiculous: far at the back and away from the front desk, hiding at the corner which is very hard to see. I’m glad that I have good eyes.An advice for everyone: please count your cash in front of the staff before giving it to them. Don’t not count your money before coming since you are not gonna know how much they take away from you if they do. Or else you can go to a different bank. I’m not gonna indicate a specific bank since I would sound like promoting that bank. But just want you to not have negative experience or lose money from here
-
June 2022 by Carlos S.
Waited over 45 minutes just to be told their notary book is full. What a waste of time!
-
May 2022 by Jas Xiang
ATM’s here ALWAYS malfunction. On 2 occasions in the past, I made a cash withdrawal where it charged me twice for the cash even though I only withdrew once. So I basically lost an equivalent amount of money to that I withdrew. And you know chase customer service is a pain in the rear to deal with. Of course they didn’t believe me both of those times it happened so it took me weeks to finally get my money back which is extremely irritating. It could have all been avoided with functional ATMs though. Long wait times too. Some employees are more helpful than others
-
February 2022 by Emily Walker
Brad was the most helpful person I have spoken to yet!! I recently moved to TX and was still trying to work with a Chase location back in CA regarding my business and was having sooooo much difficulty due to the lack of caring(long story) but Brad at the Lubbock location picked up my call immediately and was able to get me in contact with someone who I am looking forward to speaking with soon!! Thank you Brad!
-
December 2021 by Jermaine Be
This whole branch might as well just be an ATM. You could literally print your own dollar bills in the time you’re waiting to be helped. Go here only if you need to use an ATM.
-
October 2021 by Mahedi Kabir
Lovely behavior
-
July 2021 by Royce Johnson
Got to the location with a problem that I caused with my own negligence. Looking like a mismatched mess since I just threw clothes on. I had assumed the problem would be quick enough that I would be in at 4:45 and out by 5 when they closed but I managed to hold them up until about 5:25 while they helped me deal with this issue with smiles on their faces and making pleasant conversations. While the issue didn't get 100% resolved since it was out of their control, I appreciate them assisting me as much as they could this evening.
-
July 2021 by ahmed assem
Great chase branch! I was skeptical because of all the negative reviews. Raphael was very helpful and friendly. Would definitely recommend.
-
May 2021 by Alexander Wolfe
Banking with Chase has been the worst experience of my life.
-
February 2021 by Roman Smyslov
Awful service. Manager is no help whatsoever. They act like their job is a burden. Great location but awful workers. Considering switching from chase.
