Chase Bank
Banks
Hours:
801 University Avenue, Lubbock TX 79401
Hours
About Chase Bank
Chase Bank offers a range of banking services, including checking, savings, and mobile banking. Customers praise the friendly and helpful staff, particularly a teller named Scout, who is described as delightful, enthusiastic, and caring. The bank's policies are generally well-received, although some customers note difficulties in finding appointment times during busy periods. Chase Bank's ATMs are available after hours, and while there can be holds on deposited checks, the overall customer experience is positive.
Most Recent Reviews
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August 2026
Helpful staff, got a card set up through Jamal and he was both professional and fast. Had issues with the card on the bank end but that was not the fault of the branch itself.
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June 2026
Tried to take my 18 year old to open a bank account. The person who offered to help was very rude. We ended up not getting an account with them. I'm so glad, because I wouldn't want him banking with someone who treats customers the way they treated us!
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August 2025
I didn’t catch her name, but the girl working at the desk today was probably one of the nicest employees I’ve ever met in my life. And I Noticed she made the people in front of me on line smile and laugh. You can tell she genuinely loves her job and helping people.
More Comments(78)
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