Gene Messer Volkswagen in Lubbock, TX, is a trusted dealership offering new and used Volkswagen cars and SUVs. The staff is friendly, knowledgeable, and professional, with some team members, like William and Kyle, receiving high praise for their helpful and non-pushy attitude. Customers appreciate the straightforward buying process and good deals, often recommending the dealership for its convenience and friendly service. The dealership also provides a full range of services, including financing, maintenance, repair, and parts, making it a one-stop shop for Volkswagen owners. However, some customers have experienced issues with customer service, particularly regarding unresolved problems and difficulty reaching the management. One reviewer shared frustration about being ignored after many months of trying to get a response about a tax issue related to leasing and purchasing a vehicle. Despite this, the dealership responded to the concern, and the matter was addressed. Overall, Gene Messer Volkswagen is known for its good deals, friendly staff, and professional service, especially from salespeople like Kyle and William. While most reviews highlight positive experiences, some customers have faced challenges with communication and customer service follow-up.
I can’t say enough about Kyle and his persistence performance. He has been my car guy for almost 5 years now! He went above and beyond to put me in my ultimate mom car and made sure all of the things were taken care of! Amanda and the service team was great as well when needed!
September 2024
Luis and Donald both made this a painless easy experience. Will 10/10 be using gene messer again
August 2024
User to work here, still take my car in to be serviced and I appreciate the comfort of getting to go somewhere I know.
