Gene Messer Volkswagen is a reputable dealership located in Lubbock, TX, known for its wide selection of Volkswagen cars and SUVs. Customers appreciate the knowledgeable and friendly staff, particularly highlighting the excellent service provided by team members like William and Kyle. They are described as professional and not pushy, making the car buying experience enjoyable and straightforward. Andrew Martinez, a service advisor, receives praise for consistently going above and beyond, ensuring that customers have a top-notch service experience. However, there have been some concerns regarding customer service, particularly related to unresolved issues and communication. One customer experienced difficulty getting responses from management regarding billing questions after their lease ended, raising concerns about how customer issues are handled. Despite this, many customers still recommend Gene Messer Volkswagen for their vehicle purchases and services, emphasizing the positive experiences alongside the challenges some have faced. Overall, the dealership aims to provide great deals and reliable services in the Lubbock area.
I am extremely satisfied with the service team and work done. Amanda is knowledgeable and works hard to help. Excellent repair. Thank you.
December 2025
Great service. Friendly service. Trusted service. Been using for 20 years and they have never failed. Helped me on several emergency services. They are why I have bought Gene Messer products.
November 2025
Staff is always courteous! They work diligently to get my car serviced timely.
