Gene Messer Volkswagen is a reputable dealership located in Lubbock, TX, known for its wide selection of Volkswagen cars and SUVs. Customers appreciate the knowledgeable and friendly staff, particularly highlighting the excellent service provided by team members like William and Kyle. They are described as professional and not pushy, making the car buying experience enjoyable and straightforward. Andrew Martinez, a service advisor, receives praise for consistently going above and beyond, ensuring that customers have a top-notch service experience. However, there have been some concerns regarding customer service, particularly related to unresolved issues and communication. One customer experienced difficulty getting responses from management regarding billing questions after their lease ended, raising concerns about how customer issues are handled. Despite this, many customers still recommend Gene Messer Volkswagen for their vehicle purchases and services, emphasizing the positive experiences alongside the challenges some have faced. Overall, the dealership aims to provide great deals and reliable services in the Lubbock area.
Clear communication. Punctual, never have had a problem here. Some say the price to work on VWs is high. Comes with having a certified vw tech work on it to vw specs.
September 2026
Salesman Kyle was terrific. No pressure, just an easy going guy who makes you feel comfortable and gets you all the info you need to make a good decision.
August 2026
Great service and very helpful coupon in our fixed income, thank you!
