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November 2023 by Brandon C C
Would leave 0 stars if I could. Customer service is absolutely atrocious. Made a reservation for 8am on a Thursday. Upon arrival to the location was instantly told I had to wait behind other random people who had no reservation. So much for prior booking. The single employee there made us half hour late getting started bc of that. Then upon returning the car 6 HOURS EARLY, They proceed to charge my credit card a “late day fee” and charged for me another day of rental even tho the car was already in their possession. Multiple hours of waiting on hold on the phone to be passed around by people who barely speak English was the real kicker. They threaten you with calls and guess what! They made the mistake! Idiots. I will never use this location or Hertz in general ever again. Sheesh. Vehicle was dirty as hell on top of everything else
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November 2023 by ricky ybarra
Employees were very polite and respectful. I am very pleased with the service.
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October 2023 by Mary Ann Saldana
All the staff is so helpful and welcoming, not to mention knowledgeable. They are very friendly unlike the other rental place in Lubbock. I’ll always come back to HERTZ!
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October 2023 by korynn williams
I booked a reservation months ago I went there to pick up the car and they have none available. Mariah and javon didn’t even care about the customers. They did not help me at all. Worst customer service ever. Hertz is the worst car rental place I have ever dealt with I would never ever go there again. They just lost a customer and I have been a loyal customer for years.
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October 2023 by Delia Tucker
I rented from Hertz and I will not rent from them again. I was charged a convenience fee of 19.98 on a toll of 3.34, twice. Once going and once coming back. I don't know how they justify such an exorbitant fee, but I will go with Enterprise from now on.
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September 2023 by James Shipley
Getting the car was easy. Quick in and out. I returned it more than a week ago and I'm still being charged daily. I'll probably not use them again.
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September 2023 by Russell Gallahan
Quick in and out. Gave me an upgrade. Friendly staff. Located on the far west side of the city.
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July 2023 by Jayce Rush
Bailey, Dakota, Shawn, and Javon were very helpful and honest and up front, we ran into a mishap and all they did was make it right. I cannot thank them enough for going above and beyond for me. Hopefully i wont need another rental but if i do i know where im coming!
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May 2023 by Pamela Watkins
In light of the cbs story of a man from Puerto Rico being denied a rental and my experience of being denied a refund for an overcharged amount due to contract charges not being followed stay away from this company!
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May 2023 by samuel perez
Price was right, good vehicle but they were very short handed and vehicle was dirty to a point that I almost refused it. Treatment inside was very professional and courteous.
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April 2023 by Tony Traylor
Pretty useless if you’re flying into Lubbock. They don’t have a location at the airport.
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January 2023 by Amanda Deer
I was having a rough day and Tina completely turned it around. She was very helpful and sweet! She answered any and all my questions with confidence. I will most definitely make Hertz my go to for car rentals!Tina, thank you a million times for your kindness when I really needed it.
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January 2023 by Timothy Forbes
Nice friendly staff, clean vehicles, quick and smooth process.
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January 2023 by Brian Manns
Already had a reservation but very simple in and out with the car
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December 2022 by Tara King
If I could give a 1 star review I would. I had a reservation to pick up a car at 8am this morning. I have had the reservation for weeks. I called to confirm the reservation Tuesday and was told it was confirmed. When I got there this morning they say they have no cars, and don't know when they will get any in. Not sure what the point of a reservation is. Now, I am scrambling to find a rental so that I can get to work. Don't depend in this location to do what they say.