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December 2023 by Raven Bradley
Excellent hotel!! Felt very high end for a reasonable price. Great staff and super clean rooms. Loved it!
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December 2023 by Real K.
The staff were friendly, the room was a good size, and mostly clean. The soap scum from the curtains had some build up on the spot by the wall. And house cleaning doesn't get the first behind the toilet, and under the counter area. It leaves you wondering what else they miss. Of the Garden Inns we've stayed at this one doesn't use the shower mount for products, but none of the above would keep us from returning. It was quiet, and again we enjoyed the staff.
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November 2023 by Bay C
The hotel staff was one of the best I’ve ever come across in my travels; every interaction I had was positive and friendly. The hotel is lovely; nice lobby, amenities, and rooms are pretty decent. Unfortunately other hotel guests kept us up all night, resulting in a very tired morning. Breakfast starts at 6am, but coffee bar was ready to go at least at 5am! I liked that because I’m an early riser. Gym had everything I needed as well. Pool is an indoor pool and the sound of people swimming/socializing travels far. Consider this if you want to stay on the first floor or not. Dinner service is from 5pm-9pm, and I enjoyed my salad with salmon. You can get it delivered to your room if you like. Overall, I think this is a good choice for a hotel in Lubbock.
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November 2023 by Angel Israel
So far the best experience I had in Lubbock, out of staying in different hotels around here this one is the best. The staff here provides great service and the rooms and hotel itself is very clean. Finally found a hotel I look forward to staying in when I come in from out of town for work.
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October 2023 by Jenny G.
Clean room, comfy bed and pillows, and it was quiet. Overall, a great stay. No complaints.
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October 2023 by MJ Olivas
There was dirt behind the bed tons of dust old socks and trash the tv didn’t work at first but was fixed for us I found hair in my towels and the breakfast was
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October 2023 by Mary Fung Carbrey
Friendly staff, clean rooms, large spread/variety of food for breakfast. You could go to the buffet or order off the menu. Complimentary flavored water and lemonade during the day was delicious! Their “convenient” store in the lobby was open late which we really appreciated for late night snacks and drinks. Also very close (less than 1 mile) from Party City, Office Depot, Target and other stores.
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October 2023 by D B.
We stopped overnight on a trip to Colorado. This is located on the west side of Lubbock. We found this hotel very accommodating. They secured our mountain bikes in storage overnight for us. We ventured to try their restaurant. This is a first for us. We had spent enough time in the car. We were pleasantly surprised and really enjoyed the food. We ordered Kobe burger, veggie egg rolls and side salad with raspberry vinaigrette dressing. All was delicious and the burger was cooked perfectly. The room was clean, bed comfortable and made for a good nights sleep. In the morning, we were able to enjoy their breakfast buffet. This we paid for with our stay. The Buffett had scrambled eggs, fried potatoes, sausage, pancakes, fruit, waffles, muffins and more. We will look to stay on our future travels.
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August 2023 by C P
Great place and rooms were very clean, the staff were accommodating with my request.
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August 2023 by Lori Caulboy
Stayed over night. Everything was good. The only thing was the breakfast was not free so we didn't eat there. Otherwise no
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August 2023 by Timothy Board
Young lady that works the front desk is absolutely amazing we came In about 5 min till breakfast closing and kitchen had already started cleaning she jumped righ in got our food for us excellent
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August 2023 by Jennifer McDaniel
Upon checking in, our room smelled stale, and the entry and bathroom floors were quite dirty, as well as crumbs in the chairs and a sticky spot on the desk. My husband asked if they would come spot clean, and the manager decided to change our rooms. Even though it took a while and my husband and kids were getting impatient, the manager personally went above and beyond inspecting (and maybe even cleaning) the new room and giving us a breakfast voucher. After that, we went to the pool, which was clean. The kids enjoyed the temp (not too hot or too cold). The morning server at breakfast was very pleasant and hospitable even though we came right before closing. She had a lot to clean and prep for a lunch party but maintained friendly service to us. Breakfast was as expected. The made to order omlette tasted fresh with a nice side of potatoes and pancakes, which were large and fluffy. The beds were not the most comfortable but adequate. I appreciated having four towels already in the bathroom. Can't tell you how many times we stay at hotels with 2 queen beds and they only give 3 towels, so it was nice not having to request more. The shampoo, conditioner, and body wash were free of things like sulfate, which was nice for our sensitive skinned family. Overall, it was a nice stay for our family, and we would likely stay again if passing through.
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August 2023 by Steve Smith
Our first room had ants in the tub and there was hair on the sink area in the bath. They moved us to another room. The second room didn't have ants but there was hair on the rim of the toilet when I lifted the seat. There is no continental breakfast. You order off a menu and pay. Everyone was super nice.
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August 2023 by Lee Santiago
Google almost killed me trying to get here.Morning Front desk was helpful.We are a pool family however, and the pool was way too cold for comfort. Notified them and they didn’t do anything.It was very hot in the rooms and didn’t sleep well overnight.
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August 2023 by Stephanie B.
Don't listen to the 1 star reviews. Se stayed here from out of state for a friends wedding. The staff are friendly, helpful and attentive. They have great amenities. The rooms were nice and clean and the beds were comfortable. We enjoyed our 2 night stay and also loved that they have breakfast and snacks for purchase. I would stay here again.
