{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
8:30AM - 5:30PM
4516 Englewood Ave, Lubbock
Medical Labs
“Nice facility, clean area, very kind facilitator, and super fast. Needed a pre-employment drug test. Check in was so simple; gave my ID, filled out form, gave sample, watched him package the sample. Very convenient turnaround for results too.”
“Too bad that a person in a wheelchair can't fit the chair into their restroom to give a sample in privacy. I would have thought HIPPA would require wheelchair access to a laboratory.”
“I received a phone call from Avero to pay a bill for lab services I had done at one of my doctor's office. I had no details on the bill nor had I received one in email or mail at this point. I tried calling back but wasn't able to get through to anyone anytime I called. I finally received the actual bill in the mail, at this point it was a final notice to pay. I tried to pay the bill but the website said I needed an access code. The bill they sent me did not have an access code so I would call in and leave messages asking for this number. I received a few voicemails from Lisa with the Customer Care team but never received the access number. Every time I called back, no one answered. I finally got through to Sheila today who admitted that the bills were not clear and told me that the access number was the ticket number with a dash in a certain spot. When I asked a question for clarification, she repeated what she said in a condescending tone and then informed me that I was likely unable to pay my bill due to it being in collections. I told her that I was frustrated with this because I had been asking for this number every time I called. She kept interrupting me and was incredibly rude so I told her she could transfer me to a supervisor to which she told me that they didn't have supervisors. Later on she told me there wasn't a supervisor on at that time. She also told me that a supervisor wouldn't even call me back. She did give me a number to voice a complaint of how my account was handled. When I called that number, it went to the collections agency which is not helpful in this situation. I tried to contact them through their website and received an error message.”
8AM - 5PM
2827 74th St, Lubbock
Medical Labs
7:30AM - 5:30PM
3417 20th St, Lubbock
Medical Labs
“I had the best experience ever. The person who was doing my blood draw was named Samantha and was located at the Lubbock TX location. I almost fainted, I was pale and felt terrible. Samantha made me feel better, I could tell she cared. She offered water and a lollipop. I really appreciate it. She should be recognized for this.”
“I went to get a drug screen for my job and the lady’s up there made the process so much easier than expected. I have referred others hoping for them the same easy experience.”
Medical Labs
Medical Labs
Medical Labs
Medical Labs
“The staff where so friendly it was my first time there and they explained everything to me and told me which one would be great for me I really appreciate them then from the young man who gave me my shot he was so friendly and quick didn’t even know he had already gave it to me didn’t hurt at all I will be returning thank you guys for a awesome visit”