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“Too bad that a person in a wheelchair can't fit the chair into their restroom to give a sample in privacy. I would have thought HIPPA would require wheelchair access to a laboratory.”
“I received a phone call from Avero to pay a bill for lab services I had done at one of my doctor's office. I had no details on the bill nor had I received one in email or mail at this point. I tried calling back but wasn't able to get through to anyone anytime I called. I finally received the actual bill in the mail, at this point it was a final notice to pay. I tried to pay the bill but the website said I needed an access code. The bill they sent me did not have an access code so I would call in and leave messages asking for this number. I received a few voicemails from Lisa with the Customer Care team but never received the access number. Every time I called back, no one answered. I finally got through to Sheila today who admitted that the bills were not clear and told me that the access number was the ticket number with a dash in a certain spot. When I asked a question for clarification, she repeated what she said in a condescending tone and then informed me that I was likely unable to pay my bill due to it being in collections. I told her that I was frustrated with this because I had been asking for this number every time I called. She kept interrupting me and was incredibly rude so I told her she could transfer me to a supervisor to which she told me that they didn't have supervisors. Later on she told me there wasn't a supervisor on at that time. She also told me that a supervisor wouldn't even call me back. She did give me a number to voice a complaint of how my account was handled. When I called that number, it went to the collections agency which is not helpful in this situation. I tried to contact them through their website and received an error message.”
“My Doctor's office was using a new Computer program. They did not send the Lab I was suppose to print it but my printer was not working. The front desk lady showed me how to email it to her.”
“Appointment at 8:15, out at 8:19. I don’t know what everyone is complaining about. I’ve had my blood drawn for years and never had an experience as wonderful as this. Thank you to that staff, yall are awesome!!!!”
Medical Labs
Medical Labs
Medical Labs
Medical Labs
Medical Labs
Medical Labs
“The inside looks clean & smells clean! They were very quick and efficient and I was in and out in five minutes! Will definitely go back if I need more
Lab work done ??”