O'Reilly Auto Parts has received mixed reviews from customers, highlighting both positive and negative experiences. Many appreciate the knowledgeable and friendly service, often praising the staff for their willingness to help and go the extra mile. One customer noted that the manager provided exceptional assistance with a battery issue, expressing gratitude for the support received. However, some customers reported challenges with the service, particularly regarding the efficiency and understanding of the staff. One individual experienced a lengthy wait while trying to verify a battery's warranty, encountering confusion among employees about the system and procedures. Despite the initial frustration, the customer acknowledged that the battery was ultimately replaced for free, which they appreciated. In another instance, a customer praised a staff member for being respectful and helpful over the phone, ensuring that the necessary battery was available for their daughter’s car. This level of care gave the customer peace of mind, especially being far from their child. Overall, O'Reilly Auto Parts is recognized for its friendly service and commitment to customer satisfaction, though some operational inconsistencies may affect the experience at certain locations.
O'Reilly's went above and beyond with helping us with battery.We appreciate the manager for the awesome help. Thank you.
November 2023
Steven was very helpful and helpful. He got my battery replaced so quickly and efficiently.
February 2023
Always knowledgeable service. What they don't know, they will go out of their way to find out. And with price match, not sure why I would need to go anywhere else for parts. Five star service every time.
