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March 2024 by Isabel Moore
Not happy. So I booked with a third party cuz it was cheaper. I even called them they said they could not honor I said ok ty. I checked in late around 7pm. They were overbooked and when I got there ig they gave my room away even though I pd for my room days ago. She said I'm giving you the handicap. I was not happy! So I said I don't want a handicap bathroom she said it doesn't have one. It has a regular bathroom I guess she didn't know what she was talking about. I don't like cloth showers! I wanted glass! The shower was very tiny so I don't know it was handicap. I also got the king size suite that's what I wanted but I didn't. I didn't like the bathroom or the shower. Customer service was running around with their head cut off. And u couldn't see the tv from the bed. Atmosphere was negative not very helpful or kind
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March 2024 by Kristen Maass
Great location, very close to everything.
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March 2024 by Caisey Bennett
The Mexican housekeeper with the ugly tattoos need to take an etiquette class with her terrible attitude. She treats guests like they are beneath here with the way she looks at guests.
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March 2024 by Amanda J
Nice room but outrageous pet fee. $75 for one small dog for one night. It was late when we checked in since we had been on the road all day, so I felt like I had no choice. I’d stay here again if it weren’t for the pet fee.
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February 2024 by Daniel Calderon
Everything has been great so far! Very nice breakfast, clean room, quiet, plenty of parking, and nice staff.
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February 2024 by Angie Meres
Go once a week for a meeting. Not been in a room.
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February 2024 by Christopher
Rooms were cleaned to a high standard (even when checked with a black light), tile/ paint/furniture was in good condition. Convenient location with a reasonable selection of restaurants nearby. Excellent choice for a business trip.
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February 2024 by Prauf Aficionado
I want to share my thanks and gratitude for the staff at this hotel,, Cola, Leighanne, Brandon, April and Kari, for making our stay more than expected,, The room was nice comfy and clean,the breakfast and evening reception was wonderful and Cola made sure we had specific items that i could eat due to dietary restrictions, everything and everyone was kind helping and great to talk with,, We definitely will be back, and will be staying her for every occasion,, This the kinda staff every hotel needs to have,, Hands down 10starsRooms: Clean comfy and cozy bed was so plush and softSafety: It's quite all around and you got to have a key to get in any door to the building, no one was hanging around anywhereFood & drinks: You can walk to the bars or restaurants if the weather permits
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December 2023 by ktelena
Do not stay here. Needs to be investigated. by TABC for dispensing free beer and wine without checking ID. Rough crowd and not family friendly. Room disgusting, matted dirt everywhere, and deplorable bathroom. Refused to change room or let me speak to manager. Overtly lied we would get refund if we left. We did and outright fraud under Texas law. I am attorney in hospitality industry since 1990 and I know horrible when I see it. Reported this to management company which could care less . Staff rude and snickered when we left.Oh, and nonsense response of “owner” is imbecilic and shows they could care less!!This brand needs to be discontinued!!!Charles MosterAttorneyMoster Law FirmLubbock
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December 2023 by Ann Murray
Ugh! Have stayed here several times in recent years. Just keeps going downhill. Sad because at one time, it was a great property with clean, comfortable rooms. Staff is awesome and food is fine. The rooms...different story.Rooms: Rooms need a makeover. Showerhead clogged by calcium and would not work. What looked like pee on lampshade. Towels very thin. Pigeon poop on ledge in front of ac/heater. The staff is beyond nice, but the rooms need serious attention.
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October 2023 by Lisa Venters
Great customer service! Attendant at the front was great and Rosalinda was amazing! Rosalinda not only made a great breakfast, she made it delightful. She made you feel at home.The rooms are nice. The bed is comfortable. I do recommend and I will be staying here when I return to Lubbock.
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October 2023 by Nathan Dillow
First room had bed bugs. They did give me another room right away and the second room had no bed bugs but big stains all over the carpet. IHGs are usually really nice so I was pretty disappointed. They did give me a partial refund without asking. I didn’t ask for a full refund since I still stayed there but I was surprised they didn’t give me one. Breakfast lady was rushing people to get done eating so she could clean. No front area to pull up to to check in so you have to walk all the way around the hotel to check in. It is right next door to several restaurants which is nice.
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September 2023 by Kristi
First, the desk clerk wasn't all that friendly or welcoming, but the room was nice and clean but designed weirdly. we had the king size bed room. The restroom was small and was a really tight space with a very narrow shower. The ladies that prepared breakfast were very friendly and welcomed everyone . The location is very convenient as it is along a reastraunt and shopping strip. I would stay here again. Oh there are no USB chargers in the rooms so make sure to bring wall pieces to charge all devices.
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August 2023 by Kristi Hatchett
First, the desk clerk wasn't all that friendly or welcoming, but the room was nice and clean but designed weirdly. we had the king size bed room. The restroom was small and was a really tight space with a very narrow shower. The ladies that prepared breakfast were very friendly and welcomed everyone . The location is very convenient as it is along a reastraunt and shopping strip. I would stay here again. Oh there are no USB chargers in the rooms so make sure to bring wall pieces to charge all devices.
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August 2023 by Jennifer Stevens
Rooms and bathrooms really need a refresh . Stained carpet and bathroom was very small and did not seem real clean. The toilet had chips of paint missing all of over the seat . Furniture was beat up. Dog lover but barking dogs a few rooms down. We came in for Dude Perfect and for $175 a night it was def not worth the value. Think this will be the first and last stay at Staybridge. Wish I would have booked the Hampton Inn that we stayed in a few weeks ago in Lubbock.
