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October 2023 by J E
Without a doubt, the owners and district manager don't care about the bottom line at least when it pertains to the Lubbock store. It is usually empty - why? No customer service whatsoever! No one seems to give a d***n that you are trying to purchase something in "their" store. I had asked two girls at the service counter (what a joke!) that were busy chatting to themselves if the trees were going on sale anytime soon since it is the middle of October. They none nonchalantly looked at me with annoyed faces and told me they (management) don't tell them anything. I then went home and called the store and spoke with the assistant manager. He smugly told me I should have bought them in the summer when they were on sale. That's not what I asked. Someone with any kind of customer service whatsoever would have said not right now, "but" let me check to see if they are going to be on sale anytime soon. Not this simpleton! That would require effort and customer service.
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October 2023 by Danny Leake
Great service and helpful, friendly staff!
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October 2023 by sharon murdock
Every time I go in and check out. All the cashiers I have to ring up my sale always have some sort of issue running the registers. I'm surprised about that because of who the manager is. They really need training on how to expedite a speedy sale at the POS.
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September 2023 by Cole Regitz
Kevan did a great job helping me find exactly what I needed. Appreciate customer service.
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August 2023 by Davin Hayes
I love the selection and usually have a great experience, however, this trip was different. The staff was short when approached for assistance and acted rudely toward my wife when she asked for help a second time. Had they been busy I could maybe understand just a bit but they were DEAD!Rude af
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July 2023 by Suzy Emre
We prefer Home Base over the larger stores, but the last time there was horrible. We spent a good deal of money on a lawn mower. The individual in that department absolutely refused to assist us at all. We were there on a Thursday afternoon and there were hardly any customers. He looked at us with disgust and turned away. We get the lawn mower home and of course, it doesn't work. It would have been nice to get questions answered, but customer service wasn't his priority. Very disappointing.
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June 2023 by Judith Aarons
Always have what I am looking for.
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May 2023 by Christopher Klos
I love HomeBase! They have a great selection of nearly everything, the garden center has the best quality soils and fertilizer. I go to HomeBase over Lowes and Home Depot any day of the week. The best part about HomeBase is they actually have people that work there that are available to help. They are so kind, smiling and courteous, going to HomeBase is a joy!
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May 2023 by Roger Beikmann
Good selection of items. Lumber lacks a little as for quality.
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March 2023 by judy johnston
Most excellent customer service. It took a minute to find the sales rep, but afterwards all was good. Thank you from Monty & Judy Johnston.
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January 2023 by Carl “SoCalRoadDog” Christopher
I am new to town so this was my 1st time to the store it was nice and big and yet felt like a small local hardware store they have lots and lots of items I don't almost didn't have exactly what I was looking for but only probably gonna find it online. Very clean store with nice friendly people.
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October 2022 by Jessica Aragon
I really like shoping. I ? we had a store like that. Here in seminole. Texas. Love. The. Store. The. Prices are fair
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September 2022 by Mittie Goff
Well organized, items are easy to locate by aisle identifier signs. Home improvement store, appliances, decor items from paint, window treatments, lumber, bricks, appliances to landscaping items; plants to lawn decorations.
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August 2022 by Jacob Teague
5 stars all the way! I couldn’t find what I was after in the store, and with one question to an associate, they helped me find the items I was after! One of the best hardware stores in Lubbock!
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July 2022 by Brenda Westbrook
Had a fence stain that neither two competitors had. One that was recommend from a painter. Very pleased.