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December 2023 by Frank Rodriguez
Poor service always delivered mail in the wrong box
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December 2023 by C B
Supervisor is an a.h. and the front employees dont know anything. Worst USPS ever!!!
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December 2023 by Carlos Ramirez
How hard is it to close a mailbox right I know when I have or had mail because my mailbox is always open as well as my neighbors boxes stay open after the mail shows up come on people it's not hard to close the mailbox right
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August 2023 by Arman Hossen
These people don’t follow any delivery instructions. They do whatever they want. Whatever you order in the Lubbock area, you need to drive and pick it up yourself. Worst usps experiences you will get
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May 2023 by Neal P
David is a terrible employee. Said they don't even scan packages left in blue box. I questioned what if employee steals the packages and his response was "yes anyone cam steal anything" and hangs up on me. This is not the first time this branch has lost valuable packages. Have gotten bad service multiple times from David. Do not know how he is still employee
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March 2023 by Jim A
I don't know what driver just cut in front of me at United #555, but shame on them. I'm thinking driver observation and remedial training. Unless that is best you can get.Go figure!!! )-:
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December 2022 by Tamar Madrigal
I sent a gift to my step daughter for Christmas and to my surprise it got returned with a message saying she didn’t live where I sent it. Clearly this was just marked by the postal worker this way or he took it to the wrong address. Your laziness ruined my step daughter’s Christmas. If the post office was a real business I wouldn’t have to keep paying to have things shipped to Lubbock just to have to ship them again. Save yourself some money and use UPS. If this was the first time this happened I could believe it was a fluke but it has happened more than once with other addresses. Get it together.
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December 2022 by little Kat
The post office I use. Sometimes the line can be long and slow. Need to open more service windows temporarily to clear this.
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October 2022 by Kailey Aguilar
Lady told me not to come back crying when my mail got sent back- ?
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July 2022 by Joe Bell
Worst customer service EVER! The Hispanic women supervisor and worker MICHELLE NEED TO BE FIRED! They have been giving me the run around on my package for 5 days and no one wants to do their job. This whole facility really needs a corporate check because this is the worst place I have ever stepped foot in!
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May 2022 by Surinda Farmer
Went at 1:45 PM. Two people at the counter waited 20 mins. The clerks were too busy visiting instead of being effective and doing thier jobs. After waiting 20 mins and the lobby now full, had to leave. Do yourself a favor and don't go to this location.
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April 2022 by Keaghan Shinn
The customer service here, particularly by the female supervisor, is completely unacceptable. There was a mix up with my sister sending me a birthday gift and forgot to change her name to mine. Well then the shop put the name of the card game “organ attack” as my sisters last name and when I tried to talk about it with the supervisor she straight up showed up to the window and said “I’m not giving you this package. Tell me this, why is a package being sent to you under the wrong name??” And continued to interrogate me. She kept going back and forth saying she won’t give it to me and that they don’t have it. Very wishy washy. It has now been days and the package is listed as delivered but it was not delivered, yet it also hasn’t been returned to the sender in order for my sister to process a refund. They say they won’t do anything unless my little sister who lives with my parents across the state shows up in person with an ID matching name, problem is, no one’s last name is organ attack so they are just holding my package hostage
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March 2022 by Raven
Horrible customer services! The Latino manager is so rude. He acts very unprofessional and very conceited. Him and this other short lady both look chócanos treat people like idiots when someone ask a question. They make faces and give you short answers. I saw that with every single customer while I was in line.Sure enough they gave me the same service.
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February 2022 by Zachary Morrison
very unresponsive if you want anything done with them you have to go there in person otherwise they are pretty good I just wish I didn't have to actually go up there for every little task that involves them they invented telephones to remedy these types of situations
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October 2021 by Shepard Douglas
The postal clerk was very polite and helped me with 4 address changes. Things I didn't know in the crisis I was dealing with and she was helpful to me with filling out the changes. I was blessed by the helpful ways I needed.
