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March 2025 by Joseph Stalcup
I had $1000 to deposit in cash. I drove to the atm to deposit, and it was unavailable. I drove through the drive thru and they require a License to deposit… after 20 minutes I finically deposited the small amount of cash. I could understand if it was $10,000 or more.
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August 2024 by Derrick Harvey
For the shadiest bank in the country one would presume they would have a lot more effort in making people happy not just customers. Monique just lost you 23 rental properties I inherited last week. All because she was too lazy to cash out 10 Euros.
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July 2024 by Robinson Rodriguez
Who is running this place? How can their tellers be that slow. If someone waits in line for 30 minutes to make a deposit on a Wednesday, it simply means two things, tellers are not good at their job and managers don’t know how to manage. Does upper management ever wonder why they have a 2 star rating?
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June 2024 by Marilyn Westfall
I'd to give a shout out to Guadalupe Reyna for her customer service! She is an honest, smart, and talented employee.
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January 2024 by TR S
This is one of the most friendly and helpful banks I've ever been to. No matter if it's a simple transaction or something a little different or complex, they are always very helpful and polite!
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December 2023 by Kang Kimson
Very bad service
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November 2023 by Brigitte Bonilla
Incompetent staff who are only good for depositing checks. Went to get euros. And asked for small bills. They gave me a majority of big bills. What was the point of me even ordering if I could have got that in an atm over there. They could have put a request for smaller bills again for me. But no. They’re idiots.
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November 2023 by planet6
Had a check from insurance co for a new roof. We bank at another bank here in Lubbock. A Banker named Levi was very helpful and polite and took care of business. Thank you Levi!
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October 2023 by Sandra F
I was pleasantly surprised after so many bad reviews, but we had a good experience. Yes, there was a bit of a wait to see a teller, but nothing unreasonable. Monique and her manager (name started with a K) were both very friendly and professional. Great service. Much appreciated!
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July 2023 by Daniel Bigham
I love Wells Fargo!! Been banking since 2009 and NEVER HAD ISSUES!! ITS ALL ABOUT ACCOUNT MANAGEMENT!! GREAT CUSTOMER SERVICE ?
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April 2023 by Zachary Morrison
The hours are way too strict how am I supposed to use a bank when they’re only open while I’m at work I swear they make banking hours strict so that getting to a bank is inaccessible to the working class
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August 2022 by Gina Kyle
Went in and wanted to open up an account. They said I had to go online and set up an appointment to open. A bank account? Never have I had to set an appointment for a bank to take my money. Well they just lost out! I went somewhere else. Probably for the better if this is how they treat customers.
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August 2022 by Glen Glasscock
They were fast. I didn't have to fill out any forms. Just deposit money quickly.
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July 2022 by Juanita Alvarez
Everyone was nice and very helpful.
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July 2022 by Doris Oehler
Costumer service very bad experience, the lady was very rude .
