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January 2024 by TR S
This is one of the most friendly and helpful banks I've ever been to. No matter if it's a simple transaction or something a little different or complex, they are always very helpful and polite!
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December 2023 by Kang Kimson
Very bad service
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November 2023 by Brigitte Bonilla
Incompetent staff who are only good for depositing checks. Went to get euros. And asked for small bills. They gave me a majority of big bills. What was the point of me even ordering if I could have got that in an atm over there. They could have put a request for smaller bills again for me. But no. They’re idiots.
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November 2023 by planet6
Had a check from insurance co for a new roof. We bank at another bank here in Lubbock. A Banker named Levi was very helpful and polite and took care of business. Thank you Levi!
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October 2023 by Sandra F
I was pleasantly surprised after so many bad reviews, but we had a good experience. Yes, there was a bit of a wait to see a teller, but nothing unreasonable. Monique and her manager (name started with a K) were both very friendly and professional. Great service. Much appreciated!
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July 2023 by Daniel Bigham
I love Wells Fargo!! Been banking since 2009 and NEVER HAD ISSUES!! ITS ALL ABOUT ACCOUNT MANAGEMENT!! GREAT CUSTOMER SERVICE ?
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April 2023 by Zachary Morrison
The hours are way too strict how am I supposed to use a bank when they’re only open while I’m at work I swear they make banking hours strict so that getting to a bank is inaccessible to the working class
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August 2022 by Gina Kyle
Went in and wanted to open up an account. They said I had to go online and set up an appointment to open. A bank account? Never have I had to set an appointment for a bank to take my money. Well they just lost out! I went somewhere else. Probably for the better if this is how they treat customers.
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August 2022 by Glen Glasscock
They were fast. I didn't have to fill out any forms. Just deposit money quickly.
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June 2022 by Fernando M.
This is by far the worst bank in America. Just to get a withdrawal slip, because their ATM is constantly broken, you need to send in two forms of ID. That's just to get the withdrawal slip WTF kind of service is that?!? Doesn't work well when you're on your lunch and know it takes 15 minutes to get through the bank drive that didn't have any cars. If I ask you to send me a withdrawal slip first to save time knowing I'm going to have to send in two forms of ID anyway is a BIG WASTE OF TIME, just like this bank. I've been with this bank for about 12+ years and only have stayed because of the pain it is to switch banks but after today I'm making the change to literally any other bank or credit union. Hell the Walmart banks are better than this garbage. I'd give negative stars if it were possible.
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May 2022 by Bill Gates
Service is ok, just too slow.
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May 2022 by Stephanie Rodriguez
Just rude and acted as if they didn't wanna help us !! I recommend Bank Of America!!
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February 2022 by Hailey Midland
I been with this bank over 20 years already but now m a give up be cuz they do all kind stupid right now been canceled both buissiness and checking account hope they all customers leaving to another bank is better like bank of America
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December 2021 by Maritza Brito 11 Mellinger
Estrada Banker on University had a diplomacy problem. Teresa Gallegos was neither a banker or teller. A report for identity theft. Accounts closed because I can’t manage them, although I am able. Caught guilty of switching parties, requesting my information. Phone calls don’t work. SGA Front Desk is disabled and sick. She can read. She can’t accommodate. I’m sorry. Request: expired time.
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May 2021 by Brittany McCaw
This places is shady! Not only do They charge is you don’t have money in your account they won’t cash out a check THEY banked. We sold our car to CarMax and they paid us with a check banked through wellsfargo and they said we have to take it to our bank who said they’ve never heard that before. I’m like “ya, me neither!”I worked part time at United supermarket And they don’t have checks anymore it’s only direct deposit so they insisted that I open one up with Wells Fargo since it’s in the same grocery store. Broke 19 year old I never had extra money so my account was always $0-$10 by the end of the week but never overdrafts. But if I had less than $5 in my account they charge a fee. $800 worth of fees in 3 months!!!! Cheaper that I don’t go to work.
