The Lufkin Home Depot is a helpful and well-stocked store that offers tools, appliances, outdoor furniture, and building materials for residents. Customers appreciate the staff’s willingness to assist, with one employee named Josh providing excellent help in the plumbing section and ensuring customers find the right products. The store features a good selection of plants and frequently has great sales on appliances, such as Samsung sets. However, some issues have been noted, including long checkout lines where staff on the self-checkout seem unengaged, and difficulties using military discounts due to website problems, which even staff acknowledge as common. Additionally, some customers have experienced trouble with specific product availability, like certain boards for home projects, leading to frustration and concerns about returning. Overall, the store is a place where customers can find quality products and receive assistance, despite occasional service and product availability issues.
Store 0513 is the best. Always friendly Cheryl is always ready to help !
May 2024
The check out line was long of course. No one was at the self check out including myself. Self check out employee just stood over there looking at the long line.
April 2024
As always, this place had everything.I needed and great customer service.They never seem to disappoint.
