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March 2024 by leah gibson
I had a package that was marked delivered to me but in actuality it was NEVER delivered to my mail box or to my front door. It’s been over a week now still no package. I went to speak with someone at the post office & I was told the Kylie the supervisor would get in touch with me m, and I’ve yet to hear from her and it’s been over a week now. Nobody answers the phone when you call. I just want to know where my package is or some information on who was responsible that day for delivery!
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December 2023 by Shaun & Aimee Barker
Tired of having my package scanned as delivered but yet nothing comes in because nothing gets delivered. They even mark your delivery as "no access to driveway" they are too damn sorry and lazy to bring the package to your door. Mainly the lazy guy on Mondays.. tired of them messing with people packages. If your package has do not bend on it, they will still bend it..people here needs to be fired. There 1 mail carrier and it's the older lady with hearing aid. Not sure her name but she is very very sweet
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December 2023 by Shaun Barker
Tired of having my package scanned as delivered but yet nothing comes in because nothing gets delivered. They even mark your delivery as "no access to driveway" they are too damn sorry and lazy to bring the package to your door. Mainly the lazy guy on Mondays.. tired of them messing with people packages. If your package has do not bend on it, they will still bend it..people here needs to be fired. There 1 mail carrier and it's the older lady with hearing aid. Not sure her name but she is very very sweet
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June 2023 by Travis Nall
No one answers the phone and mail gets lost.
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April 2023 by Gideon Schlichter
Been here many times and have never had an issue. Everyone I have dealt with is friendly.
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March 2023 by Laura Burch
If I could give one star I would. Monica the “supervisor” is the rudest person I have ever spoken with in my life. I plan to file a formal complaint for the way she spoke to me and handled our conversation. She was laughing and carrying on a whole other conversation with other people in the background and repeatedly talked over me the whole time. She is unprofessional and needs to be fired. It is so extremely sad that I tried reaching out, being kind, and handling my business in a professional manner and she wanted to act immature and rude.
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February 2023 by Lynn Repp
The lady who delivers my mail, ran in the yard with her truck and ride it at my yard, and broke the sprinkler head. Today she delivered a expensive item from Amazon. She left sitting in the rain on the ground in front of the mailbox and it was pouring down rain. Too lazy to walk to the front porch and put it on the porch.
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January 2023 by Arlene Dean
Lost package between leaving a note to pick it up, and me showing up to get it.
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December 2021 by Cristina Moreno
I had a package come in and they let someone else pick it up and take it. I don’t understand how they wouldn’t ask for an ID or anything.
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August 2021 by BEC's Girl
Thanks to Monica in Lufkin for helping me with my missing package. We never located it but she was awesome to talk with. People dont realize that its not always the fault of our postal workers, when things go wrong. Sometimes its those in an oversight position and our postal worker's hands are tied.
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July 2021 by Miriam Carnley
I put a hold on my mail as I keep finding my mailbox open. It's a cluster cause I live in an apartment. Anyways, I had to file a complaint cause they weren't holding all my mail at the office. On 2 different days last week packages and mail were delivered to me, when they should have been held. I made a formal complaint and instead of calling me they sent me a generic email with the title contact #1 in it. I went to get my mail and packages that were held and one of the packages said it was there and they had to get a supervisor to find it. Another package they sent to Shreveport after it was a this very office and Shreveport sent it to Longview and then Longview sent it back to Shreveport. I made a formal complaint about that too and the supervisor said she would email Shreveport. It was there the next day but I'm not sure why when you put a hold on mail that there is still a delivery attempt to my address. I haven't actually checked my mailbox in a week but I've got to go to this office later and will check on my way out. I wanna get a PO box but I'm afraid they might forward the stuff that's supposed to go there to my address.
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April 2021 by Candice Stott
Y’all! I never ever call anyone out because it’s not my style. However, Kevin Boudreaux at the Lufkin Post Office has no business working with people! I have never been spoken to in the manner he just spoke to me in regards to a missing package. I am mortified and plan to file a formal complaint. I am embarrassed for him, he apparently has a huge issue with females! If you know how I can file a complaint or who I can speak to please let me know!
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March 2021 by Angela Ramirez
The worst post office!! I've had packages Never make it by the expected delivery date. You try to contact them by phone and get an 800 number never getting assistance. Terrible customer service. I will not do business again there. WASTED TAX PAYER DOLLARS.
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March 2021 by olga perez
Great experience and very friendly staff!!
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October 2020 by Melissa Girlinghouse
Best Customer Service-Always very friendly and helpful!!!
