Kroger Marketplace is a large grocery store that offers a wide variety of quality food and household products from popular brands. Customers can find fresh produce, meats, seafood, dairy, and home goods, making it a convenient place for all shopping needs. The store is also known for its good deals, especially on toys and shirts, and provides overall good quality food options. Customer service experiences vary. Some shoppers have received exceptional treatment, such as a friendly store manager who promoted a special deal and even offered free chips to try. Such interactions have encouraged loyalty, with customers willing to drive further distances to shop at this location because of the positive service. Staff members in certain departments, like the meat department, have been praised for their helpfulness and professionalism. However, there are some issues noted by shoppers. Some have experienced persistent sales pitches from staff in the pharmacy, and others have faced difficulties with appointment scheduling and staff incompetence. A few have also reported concerns about cleanliness, such as finding a used tampon in the bathroom. Despite these problems, many customers appreciate courteous and helpful employees, including those working at self-checkout, who go out of their way to assist. Overall, Kroger Marketplace is seen as a store with good products and staff who can make shopping a pleasant experience, but some areas could benefit from improved staff training and store cleanliness.
The associates were all so very helpful everytime I shop. Even when I ask for something that looks out of stock they would stop and go look for it. Very much appreciate them!
January 2025
Every time I called the store for assistance, no matter what department I asked for and no one ever answers the phone. This is why I shop at H-E-B now every time I call them, they answer the phone.
September 2024
Okay ladies & young ladies I'm no expert but if you owned or managed a store wouldn't you want to know if something was wrong? Because I saw a used tampon ew gross on the floor when I went in to the store bathroom stall.
