The UPS Store #5548 in Marble Falls provides a variety of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. This locally owned and operated store is dedicated to helping customers and is conveniently located two blocks west of the intersection of Hwy 281 and Hwy 1431 on Hwy 1431. Customer experiences vary. Some visitors have found the staff to be friendly and efficient, especially noting a staff member named Lee who is warm, upbeat, and welcoming. Lee’s positive attitude and kindness have left a great impression on many customers. Others have expressed appreciation for the professionalism and respect shown by certain staff members, especially during busy times when the store is often understaffed. One staff member named Stephen stood out for working quickly and respectfully despite long lines and high temperatures, earning praise for his remarkable service and positive attitude. However, there have been concerns about inconsistent customer service. Some customers reported difficulty reaching the store by phone and noted that previous visits were unpleasant due to rude staff. Despite these issues, the store's staff members who deliver excellent service are highly appreciated. Overall, the store is recognized for its helpful services and dedicated staff, especially those making an effort to serve customers well under busy conditions.
Passing through Marble Falls and caught this store at peak rush on a Friday. I was a little concerned, but the guys worked the line with service and efficiency. I was impressed and the team on duty today (Friday 9/5) deserve a pat on the back. I didn’t catch their names or I’d call them out.
September 2025
I have a mixed review of the store. I called several times and no one ever answered or returned my voicemail. I ended up just going into the store and Lee was working. It was VERY busy but he was pleasant and efficient.
August 2025
Maybe be under new management or new crew but my experience has been great for the last year or so. Prior to that, I did dread the visits. Lines will always be long but nice to be welcomed by a happy, smiling face.
