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October 2025 by Trevor McDaniel
The shop had my vehicle in to replace an oil pump, while there a coolant hose they managed to break while it was being worked on already, leaving an extra almost $100 bill from a part they broke, that i wasn’t informed of until i went to pick up the car. They were hard to get ahold of, i dropped it off around noon and was told it would be ready at the end of the day. It wasn’t ready that day or the next. the leak was coming from the drain plug, which i replaced a few days later and fixed the leak. they did the last oil change and didn’t put an o-ring on the plug before putting it back in. was charged almost a grand to fix a nonexistent issue, just for it to be something they did incorrectly previously. they also left the skid plate off the underside of the car, and when i brought it back to get it put back and explained that it was leaking from the plug that they improperly installed, i was told that it was a new leak. i won’t ever be going back to this shop, i would recommend if you’re looking at this shop to work on your vehicle, find another. there are better places in marshall.
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October 2025 by Jazmine Mccrary
Excellent service!
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October 2025 by Jermine Gutierrez
Hands down the best auto shop I’ve been to. The team is honest, fast, and explained everything clearly before doing any work. They finished the job quickly, kept me updated, and charged a very fair price, they actually care about their customers.
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August 2025 by Emma Smith
Preston is the man that takes pride in his work and will get the job done correctly. Thanks Preston for taking care of my son Derrick’s car yesterday. You rock. Will request you going forward.
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August 2025 by Jason Holladay
Great staff. They always get my vehicles taken care of.
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July 2025 by Nicole Tyler
First came to Big 5 when we bought a 2021 ford that had a death wobble trying to figure out why and what needed to be replaced. They were very helpful. Now I’m back again for an oil change on my ram 3500. Everything went smoothly and I’m back on the road! I haven’t had a bad experience yet!
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July 2025 by Fatima Cruz
100% recommend coming here for all your car needs! Friendly and helpful staff, affordable prices and trustworthy! Cristian is knowledgeable and thoroughly explains when something is wrong.
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July 2025 by Taylor Davis
Really great customer service and very nice.
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July 2025 by Sharon
This was very 1st time getting my oil changed at Big 5 Tire & Auto and when I tell you I love the atmosphere and the great service they give, the staff was friendly, and very clean shop and the price was great and I will definitely be back again
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June 2025 by Taylor Musser
I do NOT recommend the Big 5 in Marshall! I took my car in for an oil change and a rotate & balance. Once I got in my car and left Big 5 my car had a hard right pull, so I took my car back. They first tried to blame it on the style of tire I had, but then quickly realized they were completely wrong. Two of my tires had been separated. Instead of wanting to fix the problem, they just wanted to throw the two bad tires on the back and let me drive home and then come in the next day for new tires since they had to be ordered. Fast forward a week later and I am stranded on the side of the road with my two year old daughter because my car is trying to overheat. Come to find out I have absolutely no coolant. I will never go back to that place of business again. I can only hope they learn from their mistakes and not put anyone else’s life in danger.
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May 2025 by Crystal Wilson
Shoddy customer service, wrong parts on vehicle, and when wrong parts are confirmed by another mechanic management refuses to call back , they take forever to get stuff done and they refuse to take responsibility for their mess ups
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May 2025 by Alejandro Ruiz
Thanks for putting us back on the road ASAP! Big Thanks!
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April 2025 by John Pickering
These guys were awesome, helped me change out lugs on a broken trailer axle even though it's not their normal thing, can't say enough good things about them
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January 2025 by Gulloo Randhawa
Had to take my car for an alignment to their Marshall Big 5 auto service center after a minor accident when my car went into a ditch full of mud. They aligned my car and problem solved a major steering problem because of the mud clinging to my tires. They went above and beyond what most repair stations would do by pressure all the mud causing the problem. Hats off to their dedication towards customer service.
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December 2024 by Aimee
HORRIBLE EXPERIENCE! 3000$ for this type of work? After having my car for a whole day. The EMPLOYEES ARE RUDE, they are obviously in the wrong work area.. then to PUT THE WRONG PARTS USED PARTS AT that on my vehicle.. Careless place of BUSINESS.
As they “test drove” my car and as the vehicle is being pulled back in I HEARD the POPPING .. Do you think they pulled it back in to check it? ABSOLUTELY NOT! I was left to drive my car WITH THE OLD PARTS AS SHOWN IN THESE PICTURES! With BENT SUPPOSED TO HAVE BEEN “NEW” PARTS.
