Cricket Wireless Authorized Retailer has received mixed reviews from customers. One visitor appreciated the assistance from a staff member who provided clear explanations about products. However, others expressed frustration with long wait times, stating it took too long to acquire a new phone. Some customers felt overcharged when starting their service and experienced issues with message delivery, despite having a good signal. Overall, while the staff did their job, there are concerns about wait times and pricing that could affect customer satisfaction.