O'Reilly Auto Parts in Marshall, Texas, located at 1501 East Grand Avenue, is known for its quick and friendly customer service. Customers appreciate how fast the lines move and how helpful the staff is in selecting the right parts. The store offers various services, including free battery testing, wiper blade and bulb installation, and fluid recycling. One notable feature is their free Loaner Tool program, which allows customers to borrow tools for repairs with a refundable deposit. Many customers have praised the staff for going above and beyond. For instance, when a customer needed a specific oil filter, the team not only helped with the purchase but also exchanged the wrong item without hesitation. The staff's willingness to assist is highlighted, with one customer specifically noting how helpful and welcoming a team member was in locating parts and explaining the repair process. Overall, O'Reilly Auto Parts is recognized for its commitment to excellent customer service and a wide selection of automotive parts and accessories, making it a reliable choice for car maintenance needs.
Both of my head light went out. Took my vehicle to “another” competitor and they said they could not help me they could not test the bulbs or fuse. Took it to OReilly’s and Cesar fixed me right up! Please ask for him if you visit this store. 100% Satisfaction.
March 2024
On the initial call, i didn't feel comfortable with the part he attempted to sell me. We called back and asked for Bobby. I hope I remember the correct name. The conversation was great. He knows customer service. I arrived to purchase the part, and he was great. Ceasar is also super
January 2024
Got a windshield scraper, the very last one. Trip O'Reilly successful!!! YAAAAAAY
