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October 2025 by Robert Carroll
Celeste was extremely helpful
Ade things easy
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July 2025 by Kimberly Davis
Great customer service always!! Manuel Mercado takes the time to personally take care of all my family’s needs.
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May 2025 by Jay Flores
Can thank enough to the team at Macallen store, Marisol, Manuel and staff when far and beyond in providing vip service for us, we loved our brand new van…
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April 2025 by Rene De La Paz
Marisol and Manuel were very helpful in the process of purchasing a mobility van. They were very accommodating with my needs in meeting with them for measurements. The hold process went smoothly. They both were easily available for questions and concerns. Highly recommend United Access for mobility vehicles.
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March 2025 by Dalia De La Garza
My experience with United Access has been top notch. The staff there has been extremely helpful. Manuel has made it possible for me to get all the help I need with my vehicles, of which I have purchased two vans in the last 15 years. He is well informed, professional and very dedicated.
Thank you United Access Staff for all the hard work you do.
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March 2025 by Karen Burch
The van was new, clean & easy to use. Celeste Rodriquez is super easy to work with & professional!
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March 2025 by Noah McCoy
The McAllen personnel were extremely helpful. Marisol, Manuel & Celeste went out of their way to help us. Marisol helped to secure our purchase. Their demonstration was easy peasy. Thank you for all your help.
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August 2024 by Sophia Roy
Courteous, prompt, accommodating and good at what they do in helping make the lives of the handicapped easier .
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May 2024 by Emeel Hodge
Easy to use staff makes themselves available if needed.
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October 2023 by Jo Ann Maisonet
Marisol is awesome!!!! got me just what I wanted!!!.I am very happy with my new van for my son .Manuel was very helpful showing us how to use our new van . Highly recommend united access .
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July 2022 by Bert Partida
Went in looking for parts and you have to call an 800 number to be redirected back to the McAllen store and then leave a message for someone to return your call ?
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April 2022 by Robert Garza
I had a wonderful experience with the folks at Adaptive Driving Access (ADA).As you know when you are disabled, you really depend on your mobility vehicle to get around. They are essentially your legs to get around town… and mine (Unfortunately) decided to stop functioning correctly. The sliding door where the ramp comes out to allow me to enter and exit my van just stopped working (on a Sunday of all days).I had little hope of anyone being able to help me until sometime during the week. However, I was extremely fortunate to get in contact with Manuel Mercado from ADA. He came by my apartment (On Sunday…. His day off!); he did an assessment and adjusted the hinge and did some other maintenance to get the van functional.However, he advised me not to drive it because that hinge needed to be replaced and could jump off the railing again. So we made arrangement that he would stop by the next day in the morning; make sure I could safely get in the van and we drove to the ADA office where he and the other mechanics got to work and brought my van back up to code.And now, it’s working good as new. It goes without saying, that someone willing to go out of their way to help you in your time of need –especially when it’s not really the most convenient time for them- is greatly appreciate and speak to the level of character and commitment of that individual. I am grateful that Manuel Mercado is that type of person.If you have a mobility van that needs attention… take it to people of Adaptive Driving Access (Soon to be called United Access)… they will take good care of you.
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March 2022 by Goat Mom
We've had our van a year now and I'm finally getting around to leaving a review. My son is in a wheelchair and anyone with a loved one in a wheelchair knows that getting around isn't the easiest. Marisol and Manuel were the only people willing to bring a van to us to look at and we really appreciated that. After we saw that we were able to fit in the van as a family, Marisol took the time to find us the exact color combo we wanted plus the sunroof. She never lost patience with us which is impressive. Whenever we decide to trade it in, we're definitely going here with them.
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March 2022 by Jose Gonzalez
Excellent customer service. Always made us feel like family. Staff very professional, patient, courteous and respectful. We are very happy with our van. They are the best !!
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March 2022 by Jean Palmer
Have always had great service and Marisol and Manuel have always gone above and beyond with our purchases. We are currently on our 6th van.
