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October 2023 by Jo Ann Maisonet
Marisol is awesome!!!! got me just what I wanted!!!.I am very happy with my new van for my son .Manuel was very helpful showing us how to use our new van . Highly recommend united access .
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July 2022 by Bert Partida
Went in looking for parts and you have to call an 800 number to be redirected back to the McAllen store and then leave a message for someone to return your call ?
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April 2022 by Robert Garza
I had a wonderful experience with the folks at Adaptive Driving Access (ADA).As you know when you are disabled, you really depend on your mobility vehicle to get around. They are essentially your legs to get around town… and mine (Unfortunately) decided to stop functioning correctly. The sliding door where the ramp comes out to allow me to enter and exit my van just stopped working (on a Sunday of all days).I had little hope of anyone being able to help me until sometime during the week. However, I was extremely fortunate to get in contact with Manuel Mercado from ADA. He came by my apartment (On Sunday…. His day off!); he did an assessment and adjusted the hinge and did some other maintenance to get the van functional.However, he advised me not to drive it because that hinge needed to be replaced and could jump off the railing again. So we made arrangement that he would stop by the next day in the morning; make sure I could safely get in the van and we drove to the ADA office where he and the other mechanics got to work and brought my van back up to code.And now, it’s working good as new. It goes without saying, that someone willing to go out of their way to help you in your time of need –especially when it’s not really the most convenient time for them- is greatly appreciate and speak to the level of character and commitment of that individual. I am grateful that Manuel Mercado is that type of person.If you have a mobility van that needs attention… take it to people of Adaptive Driving Access (Soon to be called United Access)… they will take good care of you.
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March 2022 by Goat Mom
We've had our van a year now and I'm finally getting around to leaving a review. My son is in a wheelchair and anyone with a loved one in a wheelchair knows that getting around isn't the easiest. Marisol and Manuel were the only people willing to bring a van to us to look at and we really appreciated that. After we saw that we were able to fit in the van as a family, Marisol took the time to find us the exact color combo we wanted plus the sunroof. She never lost patience with us which is impressive. Whenever we decide to trade it in, we're definitely going here with them.
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March 2022 by Jose Gonzalez
Excellent customer service. Always made us feel like family. Staff very professional, patient, courteous and respectful. We are very happy with our van. They are the best !!
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March 2022 by Jean Palmer
Have always had great service and Marisol and Manuel have always gone above and beyond with our purchases. We are currently on our 6th van.
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March 2022 by Ricardo Gavito
THANK YOU MARISOL AND MANUEL FOR A JOB WELL DONE ON OUR FIRST PURCHASE .
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May 2021 by Martin Enafael Cabrera
Profesional el trabajo y con garantía
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November 2019 by Jim Barden
They did what they said they would but failed to mention that they no lobger accept medicaid. But, they did work out a payment plan after I found out I had to pay out of my pocket.
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October 2019 by Kathy Kuykendall
Wheelchair service now located here is trying to take advantage of the uninformed, disabled, customers. I took my daughter's chair in for a battery check which should have taken only a few minutes. I left it there while I went to do a couple of errands. I called 1 he later to make sure they were finished only to find out that they had taken it apart to check out the joystick....and wanted to charge ME $3000+ to put it back together... After THEY ordered a replacement part THEY had broken. (Part only cost $300+/- ). And this was an 8 yr old CHAIR that I could have REPLACED for under that $ amount. I reported them to Medicare/Medicaid for fraud because they also charged me $168 for to the ,"battery check" I had originally requested. Then they took another 2hrs to try to put it back together (totally unusable now).
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June 2019 by rey Medina Flores
I was I was recommended to have my vehicle checked for built in wheelchair they were outrageous and kind they came on in a tender this quick they were very attentive and smooth they answered all my questions they were there to help me out on having my truck fixed for a wheelchair lift they were great bye Rey Flores
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June 2018 by Mario Martinez
ADA has helped me so much with great vehicle modifications that I hadn't even thought of. Their great work, in working together with recommendations from other professionals has allowed me to stay Independent and continue to drive, to work, travel and just enjoy my life to the fullest. Thanks ADA for everything you do. Mario Martinez
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March 2018 by Alice Nash
Really great place to get my van transfer chair adjusted.
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February 2018 by Chuks Olunkwa
Attentive, awesome and caring folks
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July 2016 by MikeyAR
Worst company ever. Rip off handicap people for a living. Once even sold a van with no air bags to a disabled person. Aside from scam artists, "manager" Manuel Mercado is a bully to his employees, insulting them and calling them names. Pat Machamer is the puppet that tries to trick people into quitting, while telling them they're being "terminated".
