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February 2024 by viridiana perez
This comment is for Berenice boutique and ask if we needed any kind of help and I didn't even have to go and ask if they handled this dress of this color and what I received was a rude manner from the employee, no, here it is by Appointment and you have to pay 25 or 30 dllrs for the appointment I was wow the truth is that the ugly employees have this, it happened like 6 months thank God right there in downtown I found another store maybe not as famous as this store a little less name but with very nice dresses and better service and without having to pay for an appointment
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January 2024 by Sarah S
Amazing bridal boutique! Great variety, professional staff, and the shop is well organized. Browsing through the dresses was a breeze.I had an amazing experience with Patty. She was knowledgeable, kind, and confident in her abilities. I paid $25 as a deposit for my appointment, but it was worth it. They also offer packages for a great price.
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January 2024 by Rita Moreno
I don’t like leaving bad reviews but this shop is the worst ever. First off the lady named Patty charges up front for an appointment when I later find out may other bridal shops make appointments for free. Then she claims the $25 she charged will be applied to any purchase you make at her shop. Well my daughter and I made the appointment and paid her the $25 she said if we showed up the money would go towards a purchase. If we didn’t show upThe money would be lost. Ok we showed up yesterday for the appointment and she had her assistant tell us that they could not honor it since the purchase was not a dress when she didn’t clarify that to us when the appointment was made. They like to scam people out of their money when planning a wedding is expensive as it is already they should be trying to help people not scamming. Please be aware of these people at Berenice’s.
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September 2023 by Abel villarreal
Excellent store they have tons of dresses
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July 2023 by Rebecca Rodriguez
Berenices is the perfect place to buy your wedding dress. I really fell in love with the first dress I tried on. They offer packages with your purchase and they are very honest and ensure you are happy with what you ordered! This business is very professional and never once worried about my order! I felt so beautiful on my wedding day and got so many compliments on my dress! The ladies that work here are also extremely nice and have great customer service! I could not thank them enough for their service!
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July 2023 by Kay Cantu
I’m very happy with my experience at Berenices!!! At first I was scared to go in because I did not have an appointment but I’m so glad we did. They were so kind and patient. They were able to squeeze me in and Patty was so kind and immediately found the dress I had been looking for!!! I was starting to lose hope but thanks to Patty and the rest of the women at Berenices I finally found my wedding dress. Thank you all so much for the kindness you showed my family and I that day. I am eternally grateful. ❤️
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July 2023 by Jessica Villarreal
I am not the one to write bad reviews on anyone but today i had the worse experience here. Back in January or feb. i took my daughter dress shopping. Since a good friend had recommended this place. I should of listen when one of their employees commented that they sometimes have bad reviews or people do not recommend them NOW I KNOW WHY!!! i do have to admit they have some beautiful dress but the worse customer service. I paid off the dress the same day i took my daughter dress shopping which supposedly they were to keep it at storage since it needed some alterations. June my daughter was fitted again to have the dress done by today july 1st since her photo session will be on monday the 3rd. Long story short the alterations was another color of blush since they didnt have the same as the dress which i was not told that. The bottom of the dress also had some details missing and since the dress had giltter it looked as there was a line in the tulle. The lady commented since it was a demo dress it had some defects which i said even if it was a demo dress you charge me full price and said the alteration were to be done after that she told me she couldnt do anything that if i wanted my money back. I did say some not so nice words after that. Especially because my daughters photo session will be in 2 days! If they would of told me this back in june i would of taken my money back and taken her elsewhere!!
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April 2023 by KARLA KARAM
I love this store, they have the best dresses in the Valley.
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February 2023 by Myra Julissa
Firstly, the staff were rude and did not offer me any assistance. When I finally did buy my headpiece i noticed it falling apart before I took it out of the bag, I went back to the place to see about exchanging it as it is still in perfect condition and I was rudely told no. Will not use this boutique again. Bad customer service.
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September 2022 by Maritza Cremar
I was very excited to come to this store because a dear friend of mine recommended it. My family and I took a 3 hour trip(we are not from McAllen) to see the dresses and we get there and the lady tells us, “We have 5 people in front of you and we close at 6! I’mnot sure if we will get to you (I looked at the list and there were 2)!! I understood that could be a possibility (it was 4 pm), so I said it was ok but asked to see the dresses in the meantime and she said No, that I needed to be accompanied by a helper!! I could not believe it!! She expected us to stand there for two hours to see if “maybe” somebody could see us!! My husband and I are both educators and cannot make the trip during the week. I decided to call Hermoza Quinceañera, which by the way closes at 5 pm, and they said for me to go by and even if it was 5, I could go in!! What a difference!! It’s all about customer service, kindness, and manners!!! That lady had NONE OF THAT!!
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August 2022 by Color De Rosa
Store is good, filled with beautiful merchandise for Quinceañeras, Babtism gowns, Wedding dresses and all accessories no need to go no other place. Only problem is to short staffed. Appt are required and some go to long. Other then that you'll like this store
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August 2022 by Mary Cano-Flores
This place has the most beautiful Quinceanera dresses, and the personal customer service is very awesome! This is my 3rd time buying a dress for my Granddaughters!
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May 2022 by Betito Garcia
This place helped my little sister find her dress for her quincenera and the staff was very intensive to our needs and helped us with the fitting, the alterations, and even the crown and jewelry that my sister needed for her special day.
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April 2022 by Rachel Cantu
Purchased my daughtets Sweet 16 dress and the attendants are very nice and helpful. Booking an appointment is best so that you have undivided attention. Prices are fair and they offer payment installment plans for those that may need to spread out the cost over time.
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April 2022 by Guadalupe Claflin
Loved all their dress... my granddaughter chose a beautiful one...beautiful selections.
