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July 2024 by Richard Chapa
Quick online order pick up
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June 2024 by Elsa Contreras
I found what I was looking for, good service
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June 2024 by Gabriel Benitez
good products
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June 2024 by Amparo Mission
Very bad experience. In the store they tell me one thing and on the phone another. I have a membership for protection on everything I buy and they still told me to buy two more protections to help me check a phone that I had with it for a week and failed, and they still did not want to service the equipment. From now on I will buy everything directly from the manufacturer.
*******6/24/24 5:48pm
So that they respond to my review offering help if they couldn't or didn't want to help me for a whole month. Go and see the notes from every time I went in person and the times I called for support. One day they told me one thing and another day another. They just wasted my time and money.
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June 2024 by Meredith Sobel
I will never shop at Best Buy again if I could put a zero I would they would not give me a refund for a product that did not fit in my refrigerator that was delivered I spent almost $3,000 at their store and then when they got the right product they wouldn't give me the amount that was owed it was less than the other one that was paid for cash it was a bad deal the guy's name was Paul in McAllen Texas terrible terrible business He works in appliances and he will do anything he can to make a sale even if you like the product if it's something that you have a question about he will try to make you get the more expensive one terrible place I will never ever set foot in that store again they're very prejudice they are very racist I do not speak Spanish I spent a few hours and they're trying to get a refund they would not give it to me when my boyfriend's daughter called and spoke Spanish to them they said oh yeah there's no problem we'll give you what you want blah blah blah I'm done
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June 2024 by Gil Milan
Customer service can definitely improve!
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June 2024 by Rafael Sepulveda
Before Best Buy, there was Micro Center and Newegg. And before those stores, there was RadioShack. All those stores are gone now, leaving Best Buy to pretty much be the only store for a quick run to pick up something electronic.
The offerings are pretty much limited to consumer electronics, which leave more of the random cables, wires, motherboards, etc. to purchase off the internet.
If you want to buy a camera within the day, you can at Best Buy. But if you want a specific lens, you need to purchase it online.
I have mixed feelings about the fact that Best Buy is pretty much the only other choice, if Walmart or Target doesn't have the goods you want.
Outside of that, it's 50/50 getting the help you need. But if you want a phone, they are all over you.*You can tell because they have dedicated employees and a kiosk just for that. Good luck trying to find help looking at a PC. My advice, pretend you are looking at phones, then ask the person who helps you for help from another department. You're welcome. ;)
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June 2024 by Blanca Munoz
Always very friendly and helpful. and fix your problem in a timely manner.
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June 2024 by Chacho Marcos
Good service. Great prices. Great selection.
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June 2024 by Orlando Aparicio
Worst Experience Ever! On 05/01/2024 I purchased a LG Washer from Best Buy West McAllen and made arrangements to use their delivery and installation services with the sales clerk. I was told their next available appointment was on 05/03/2024 and we scheduled it.
On 05/03/2024 I received an email from Best Buy stating they had a “glitch” in their delivery scheduling system and now my appointment was moved to 05/09/2024. This left me in a huge bind since I had guests arriving that weekend and was relying on having a working washer in my home to keep up with the extra demand.
When I spoke with the Scheduling Manager and explained the situation, he told me there wasn’t anything he could do to change the new appointment for 05/09/2024 and offered to give me a gift card to compensate for my inconvenience.
On 05/09/2024 things only got worse. The delivery team arrived at my home with the new washer and once they removed the broken washer from the laundry room and set it in the entryway to my living room, they placed the new one in its’s spot and began to work on connecting the hoses to it. Somehow the installers broke the water valves that the hot and cold inlet hoses connect to and we had water gushing everywhere. We had to turn off the water for the entire house to get it to stop. At that point the delivery men left my home, leaving my old, broken washer in the entryway to my living room.
After that I received a phone call from Best Buy saying there was an incident in my home with their installation team members and somebody would be contacting me with a claim number within 24-48 hours. I tried calling the number I was given for support and apparently there’s no one to actually speak to because my only option was to leave a message. Now I’m stuck with no running water and an old broken washer in my living room - thank you Best Buy for the wonderful experience shopping with you.
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June 2024 by ruben gallego
Well located and you will find what you are looking for
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June 2024 by Julian Gomez
I was prepared to buy a 65” OLED TV and I was told it was Leo’s section and Leo was not around. We proceeded to wait and 2 Best Buy employees passed right by us and proceeded to walk to the restroom. We went to customer service and spoke to the manager Jose he called in a “P1” to home theater told us that someone should be there and proceeded to wait another 20 min. Very disappointing.
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May 2024 by Nancy Fernandez
To buy the cell phone I want
Attention of 100
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May 2024 by Eduardo Licona
Excelent place to buy technology. In this time I went to pickup an item that I bought on line
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May 2024 by Next Music
LUIS, the person in charge of Apple, excellent service, I went to see the macbooks and I had doubts about which one to choose, he helped me a lot!! He explained the differences to me and helped me choose which one was right for me, very kind, attentive and you can tell he knows how to do his job!'
