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November 2023 by Mark
Mariana, the Assistant Manager, is tops! Never too busy to lend a hand and or to make a situation right! Positive attitude! Professional appearance and work ethic! Great place to get your vehicle washed!Services: Vacuuming
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November 2023 by Ana Guzman
I went in person to the Pharr location on Jackson and cancelled my membership in August they refunded the difference. Then, just a few days ago in October I got a charge on my card by them. I called customer service and they said oh sorry you won’t be charged anymore. I was on my lunch break and had to get back to work didn’t think to ask about getting a refund for a charge I didn’t authorize. I called today and I’ve been on hold for 10 minutes no answer at all, I got busy and had to hang up, so I called again and held for 17 minutes still no answer. Why didn’t they offer a refund when I initially called? I haven’t even been to their car wash since the day I cancelled. So annoyed.
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November 2023 by FEDERICO M. RODRIGUEZ
Today 11/4/2023 I went to get my truck washed n out of courtesy I thanked a female employee where the sticker gets scanned and told her: “ thank you for being here and for what you do.” She smiled and thanked me back. I go through the car wash and went to an open spot to dry it and an employee with braces helped me to dry my truck. I didn’t get his name, but he was also very professional and helpful. I was drying the back window of my pick and the female whom I thanked for being there when I first arrived went up to me and asked me if I had the military discount because she saw my plates and wanted to make sure. I told her I didn’t know. She checked and I didn’t have it. Her name is Brenda Aguilar. She made my day by out of the blue checking my membership status and switching my account to the military discount. THANK YOU BRENDA FOR MAKING MY DAY. Keep up the good work, you and everyone. And thank you BLUEWAVE ????????????
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October 2023 by Elia G
Albert Martinez was very friendly and helpful! He went out of his way to help me take off some mud left by the wash. He brought some towels and some sort of degreaser. Loved the service! Thank you AlbertService: Auto detailing
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October 2023 by Pearla Mendoza
Yall need to fix these freaking car washes. We got stuck 3 times and almost got hit. I love the people that work here they are so nice. But the fact that the carwash machine gets stuck is crazy.Service: Vacuuming
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October 2023 by Larissa Saenz
Very friendly and helpful service! Thank you to Aaron Gonzalez for helping me during my transaction to get my car wash. He was eager to help and had a positive attitude. Overall, my experience was a 5/5 ⭐️. No complaints.
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October 2023 by Yazmin Moreno
Bluewave is by far one of the best car washes here in the Valley. I enjoy washing my vehicle at any of their locations with their fast paced membership. Quick fast wash, with vacuum/towel cleaners. Best of best!!!
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October 2023 by Knowing Samantha
As I take a seat to enjoy lunch, and catch a glimpse of my fully detailed ? car, in the driveway…. I can’t hold out a second longer on leaving BlueWave Express a stellar review! There’s really no place to start or to finish, with how awesome this chain has been, overall! As one could suspect, no place can ALWAYS be perfect. About a year or so ago there would be the occasion here and there where the wash wasn’t 100% satisfactory. BUT. Each time, there was not too long after where I observed maintenance and repairs to the business. Which, brings me to the peak of my experiences lately, with BlueWave Express! Just a couple of months ago I noticed lots and lots of amazing, and FUN, new upgrades and additions. With me being a pretty simple person, I was intrigued but not quite sold hahah. But one day an employee saw me drying my car with my own towels and he politely came over, with enthusiasm, and said to me that surely I was welcome to use BlueWaves towels! And, he took the time to give me a quick run down on some on the numerous upgrades that have been added so I can enjoy a top notch experience while I detail my car! So, today I decided to take his word for it and try the towels…. WOW! They are NOT just any old drying towels! You have to try them to understand ?? And, while I was detailing my car I took notice of another employee who was very polite and shining like a star while confidently enjoying performing her job! Well, she noticed I had a dog and she came over to offer him a few dog treats! I thought that was so nice and a truly wonderful and thoughtful gesture! So, thank you BlueWave! You are making this world a better place, one car detailin’ at a time ??????#BlueWave
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September 2023 by Rayven De La Rosa
By far best car wash experience, staff very friendly (alexis) was so helpful and nice and set me up with their membership that I plan on using frequently.
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September 2023 by stephen garza
Excellent customer service by Brenda...very helpful with information on all monthly plans
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September 2023 by Marta S.
Something has to be done about the water system. It smells like sewer and now that smell has penetrated my car. Extremely disappointed. Zero stars if there was such rating available.
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September 2023 by Rick S.
I washed my 2017 Yukon in the san juan blue wave, my vehicle was scratched up from hood to the top of vehicle! Liz from claim office sent me pictures of my supposedly scratches already there! She sent me pictures of the scratches that I can't see them, I told sent her pictures of my vehicle! She claims that they were there already! I ask for her supervisor she says she services the whole state of Texas, there is no one above her!!!
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July 2023 by grethel beceiro
Ripped my back bumper car came out dirty and they claim my car was damaged already send me some blown up pictures of the car with nothing wrong worst place to go claims department was the worst
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June 2023 by Joaquín PersonalAccount
Terrible customer service! I paid for a tire shine car wash and I didn’t get it so I went back to tell them & they blamed the machines and they asked me to get back in line and wait again behind 12 cars!!! I asked the manager if he could just wave me through so that I didn’t have to wait again and he said there was nothing he can do. So I had to waot again to correct an error they did! The employee and the manager are mentally challenged & useless! They need to get retrain, fired or both! I would not recommend this car wssh to anyone! Go somewhere else!
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June 2023 by Ernesto Escasena
Always take my car to the experts..good place to take your car to be like new..