COACH receives consistent praise for its excellent customer service. Customers highlight specific staff members who are kind, attentive, knowledgeable, and provide fast help. These employees are noted for helping to find, select, and hold items, ensuring customers get exactly what they want. Their service is described as amazing and is a key reason for long-time loyalty to the brand and for customers always returning. The staff are recognized as truly amazing brand ambassadors for COACH.
Super kind customer service, I got assistance quickly & enough attentive staff in store.
June 2025
Austin is awesome, he always helps my wife out finding new bags and accessories. We have been going specifically with him for more than a year now because we liked his service. Will always return.
December 2024
Went by yesterday and was very kindly helped by Viviana and I bought a bag. Unfortunately the bag was a little dented when I got it home and I decided to go back to have it exchanged. Mercy helped me out to exchange it. Was very fast and I got the bag I wanted. Thank you to Viviana and Mercy for their help :)
