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February 2024 by Javier Cuellar
Took my car in for routine maintenance and wanted to check my alignment on the vehicle. I requested the courtesy check to see if a full alignment was needed. Front desk clerk said he would call me with an update when they received the results. I never received a call so I called to check up on my vehicle and they said it was ready for pickup. I arrived to the store and ask for the total. Come to find out my total was higher than originally quoted. I asked what happened and he said, We found the vehicle to be out of a slight alignment so we went ahead and did it. I told them I never received a call to give you the go ahead and proceed with that work. The front desk clerk said, well we can put it back the way it was for you. I already had waited for my vehicle for 3 hours for a simple check and did not want to wait another unknown amount of hours to “put my truck back” the way it was. This is horrible and shady business practices. I have been coming here for years and never had this experience. For now I would look elsewhere to take your vehicle until they fix their business practices.
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February 2024 by Lauren Maestas
Honestly, I don’t know what to say. I’ve been dealing with Firestone for about two years now with a little repair here a little repair there and Mr. David, Chris, and the rest of the staff have just been fantastic. They stand behind their work, and they keep me coming back. If you’re looking for a good mechanic, I wouldn’t think twice about recommending them!
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February 2024 by Cristobal Sanchez
They are friendly and they know what they are doing they check your car and they give recommendations to fix your car
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January 2024 by Concetta Schafhausen
We have been Firestone customers since 1997, and have typically used them in our Ohio area, but this week while wintering in South Texas we found our toad needing break work. After receiving a very friendly greeting upon arrival , I awaited the determination as to what needed done. Unfortunately for us it was both sets of brakes and a caliper. We also had acquired a nail in our 9 month old tire. Chris worked to find us the best price and I waited for the work to be completed. 1 highly recommend this McAllen on 10th in McAllen. Thanks for getting us back on our run around wheels.
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January 2024 by Artemio Reyes
Great Place!!! Everyone I talked to was friendly and nice, and gave me proper details on any questions I had regarding my vehicle!!!
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January 2024 by Arisbi Soto
Called like 20 minutes ago and they said inspection was first come first serve and it's 5:30 right now and they close at 7 . Then I get here and they say that it's only til 3. How come they didn't say anything til I got here when I called to make sure I can come
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November 2023 by Saul ZX
This is my second visit to this Firestone location and I'm happy to have it near by. The customer service is great and there is no hassle from my experience thus far. I will definitely be coming to this Firestone Location from now on and hope they keep up the great work that they do.
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November 2023 by Julio Luna
Could not do a diagnostic because the diagnostic guy was not there. Kids at auto zone can do a diagnostic read. Felt very much like they just didn't want to work.
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September 2023 by Raul Alvidrez
Had my car serviced while having breakfast next door
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September 2023 by C. Galvan
FAST SERVICE They treat you like family....?
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August 2023 by Dorina Kingston
I went in for a car inspection and it took about 15 minutes! Fast and friendly service.
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May 2023 by Sofia Hernandez
Went in to fix flat tire near closing time. So grateful to Chris Rodriguez, service specialist, for taking care of the problem…and it turns out repair was free since I have Bridgestone tire! Above and beyond customer service! Was in and out fast! Thank you!Service: Tires
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April 2023 by Brehanna Garcia
I had an issue with my car while I was on vacation in Houston and had a part changed while I was there, on my way back home I realized that my car was now making a funny noise and called the North 10th location to see if they could check it out. I took it in a day or two later after 5pm and they heard out my whole story and told me they would look into it. An hour later the issue was fixed and I was out of there! The customer service was amazing and they made me feel so at ease after I had been so stressed out! Thank you David and everyone else who helped me out!
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March 2023 by Luis Omar Chapa
If you want a firm service time frame and results then go to this Firestone location on 10th St McAllen. I have been taken care of several times by a counter associate named Chris. He is a true professional and very knowledgeable so he is always able to break down a reasonable plan of action to fix my vehicle issues ,even on my budget. I like to fix my own vehicle issues as long as it doesn't require lots of time or specialty tools I don't have in my toolbox , but when time is an issue my family comes first and that's where these Firestone techs come to save the day. Some people don't have the luxury to let one of these private sector mechanics hold their vehicle hostage for a week to do something Firestone will knock out in a day. You are paying for safety and peace of mind in the end.
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February 2023 by Melissa Rodriguez
Chris was very nice and helpful. I was feeling stressed thinking about my car problems and I was so relieved that they could help me. He explained everything that was going on with my car and what could be done. The person who was there when I picked up my car was very knowledgeable and took time to answer my questions and explain the warranty. I highly recommend this place.