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November 2025 by Nicole Rgv
The worker Gabby was very unprofessional and doesn’t have the skills with talking to customers, super rude and unprofessional!
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October 2025 by Saul Beltran
Very disappointing service, made an appointment to go in person only for them to tell I have to call apple directly. terrible service!!!
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October 2025 by A
Very disappointed! Went in to fix my back camera as it was looking very ugly, the back one and they said it would be two hours max and that they would not charge me due to it being apple care coverage , they said they might break my back camera and then called me and told me they broke the back camera lens trying to take it off. Now they won’t give me back my phone at all until they “fix it” 2-3 days it’s going to take they said. It’s stupid they broke my camera even more and now won’t give it back.
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August 2025 by Juan Bazan
Geek squad in McAllen don’t do anything for Apple products. They are an Apple authorized store and was referred to them by Apple and yet as soon as I get in line they tell me they don’t service my product. Then why is Apple referring me to them. Geek squad is useless
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May 2024 by Aaron Scalise
What a joke. Had another location cancel three appointments so came to the Jackson rd store. Got here and was told that since my iPhone 11 had a couple of scratches on the screen they couldn’t replace the battery. They said the screen would break trying to open it. I have done this job myself on phones just like this. It’s obvious they have no clue what they are doing. Don’t waste your time with these clowns with your Apple gear, with your $200 laptop, maybe…. At least this store kept the appointment.
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July 2022 by Deance Reyes
Had a horrendous experience. A guy with long hair at counter. Wanted to force me to sign a paper that said I was satisfied with service performed when I had not even received the item back . Manager had to step in.
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March 2022 by Tony Pappa
The tech was awesome! He not only pinpointed the issue, he helped me find a replacement power adapter for my backup drive. ?
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September 2021 by Carlos Garcia
These dweebs (lol) have come out to my curbside spot within minutes each time this past week. It def beats standing in line for a pickup. Thank you Geek Squad!
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November 2019 by Ron Vergo
The personnel that assisted me were very friendly, knowledgeable and professional.
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November 2019 by Jose Flores
The staff is descent needs 24/7 coverage
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November 2018 by Eric A
They don’t have any knowledge about Apple products.
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November 2018 by claudia garza
Excellent customer service and the technicians are very friendly and efficient
