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February 2024 by Faith García
Way longer than stated wait time. Tried to give us the wrong ring. We purchased a yellow band in store and they tried to give us a white gold ring stating it was accidentally coated with rhodium plating. After telling us to show up Monday evening so the “coating could be removed and the ring would be its original color” they completely changed the story and said they had almost given us the ring someone else purchased. Instead of the two weeks they told us originally we had to wait three weeks and an additional weekend for apparently no reason. When we tried to complain they laughed in our faces and did nothing to resolve the issue. Very disappointed and offended that they would do this. Terrible customer service.
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February 2024 by María Hernandez
Excellent service!!!
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December 2023 by Saul Garcia
Have never had a problem with Helzberg. I’ve bought all my wife’s jewelry and my own from this place, until today. Recently, I had bought a necklace for myself and the links were unraveling and falling off within a week. When I took it back in to see if I could exchange it for something else, I met the assistant manager. According to him, you “risk buying defective jewelry” whenever you get something from them. Word for word, that is what he told me. Instead of quality customer service, I was met with blame. He was pretty much telling me that my kids were pulling on the chain and that’s why it fell apart, which was totally not true. My only regret is not having taken pictures of the chain to show how bad it was. I will never buy another thing from this place again.
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December 2023 by Sara Young
Be sure to collect your receipts if you pay in cash! My husband paid off our remaining debt in cash a couple years ago and then was surprised way later when he was notified by a debt collector that his case was sent over to them. We have been back and forth trying to resolve this issue and just ended up giving up and paid the debt collector... We just didn't have anymore energy to argue and fight it. Be very careful with these people. My husband regrets paying anything in cash. When he was notified he was sent to collections, he called the store and asked for record of his payments and they said they didn't have them anymore. Now I'm looking at this situation and I'm so angry about it because it's caused nothing but frustration! Please keep your receipts!
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December 2023 by Robert Allen Dicus
Great customer service. Bought a watch, and the process was very smooth.
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September 2023 by Erika Ortiz
Had superb service by Michael when buying my 20th anniversary band last month!!!Will definitely continue to purchase from him! Sounds bougie but I got a jewelry guy now!
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May 2023 by Robert Chapa
I came to this store 3 years ago. At the time I was treated like I was nothing and I didn’t have anything to my name . Today on May 22 ,2023 I was welcomed with open arms . I got treated with the upmost dignity and respect. I made a purchase of 2,699$ but thanks to an amazing clearance I paid 1,600$ . Best upmost service and first diamond I bought my wife . I will forever remember this day. Thank you to Norma. She was a blessing !
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May 2023 by Arturo Chapa
Everyone was so polite, especially Mike who gave us all the details. He helped us find the perfect ring. We went into the diamond room and saw the perfect quality in the ring we ended up choosing.
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May 2023 by Brayan Espinosa
I had an amazing experience! Mike helped me through the whole process of buying a ring! I would highly recommend and would definitely shop here again!
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April 2023 by bobby agueros
Adan Ruiz was a great help when searching for an engagement ring. He helped me narrow my search by showing me all different styles of rings and teaching me what to look for in a diamond. We went back with Adan for our wedding bands. Would definitely recommend.
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April 2023 by dan santacruz
When looking for “That” ring it was an easy choice and didn’t have to look anywhere else. Stopped by the store and advised and helped by Adan Ruiz. Gave me details and quality of diamond and ring. Great price, great service, and most beautiful rock! So don’t contemplate it to long. Go by the store and ask Adan have him helped you on deciding what’s right for the occasion!
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April 2023 by Geo Cha
I usually don't do this. However, I feel that I need to. I was looking for a really good deal on a good watch and Adan Ruiz was exceptional and very helpful when I visited this location. Not only was he very knowledgeable as to the items I was intrested in. He was also very professional and displayed alot of patience given how busy he was. He handled the floor very well as other customers walked in with questions while never swaying away from me as a customer. I felt appreciated and welcomed with such professional courtesy. So much so I made the decision to buy my watch there with him. I highly recommend reaching out to Adan Ruiz there when looking to purchase at this location.Note:Im not sure if he was the Manager or sales person on the floor but he should definitely be a top tier manager if he's not already. Awesome customers service Sir.
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April 2023 by Paul Ramirez
Great customer service , fast, and friendly Adan Ruiz went out of his way for my family and got us the perfect engagement and wedding band. Thank you for your time and effort
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April 2023 by Libni Guerrero
Purchased a 15 year anniversary wedding ring. Adan Ruiz was a huge help in choosing the best ring. He provided different selections to choose from. A+++
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April 2023 by Brittany Lee Bruce
Thank you for helping us choose our wedding bands. Mike ?
