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February 2024 by Ely T.
Guy in the front was rude and acted like a know it all. Too bad his attitude costed him us going through on buying a couch.
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January 2024 by Jennifer Molina
Norma is amazing! She made my experience great! She is so informative and genuinely cared about making sure I left with a bedroom set I truly wanted and loved. I made it clear what I liked and didn’t like and she made sure she showed me everything that fell into what I described to her. She hit the nail on the head with the bedroom set I chose. It’s beautiful and was what I was looking for and more. I would definitely shop here with Norma again! Thank you!
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December 2023 by Danielle Flores
Be sure to read the fine print. My husband and I bought a queen size mattress medium grace II on sale for $439.20 on November 12 in addition to a queen size bed and box spring. We received delivery on November 25th and did not like the quality of the feel of the mattress at home. We went to sam's club and purchased a queen size hybrid gel and spring mattress for $499.98 on November 26th to replace the Lack's mattress. When we spoke with the sales person they said the Lack's return policy is that customer have to pay a 25% restocking fee on returned mattresses which is on the signed paperwork. The queen bed and box spring were very nice. We did like the furniture very much so we are keeping those purchased items(5 stars). My husband talked with a store manager and was able to make an adjustment so we paid a 10% restocking fee because we had the mattress one night and were able to return mattress in plastic (3 stars) so overall average 4 stars.
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December 2023 by Monica Gonzalez
Outstanding employee Janie Martinez very knowledgeable and helpful. I highly recommend her for recognition. We had originally planned on going to two other furniture stores but just the way she approached us and the knowledge of the product she was showing us had us sold. Thank you Ms. Martinez.
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December 2023 by Keath Hallquist
Our saleslady, Maria, was very attentive and knowledgeable. She didn't try to push us on to a purchase, but was patient and helped to find us what we wanted. She went above and beyond to search their inventory and provide approximate estimates of items we were interested in and was honest about expected delays, especially during the holiday season.
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December 2023 by Teresa M
My husband and I have come multiple times to look at a new sectional and we were never quite sure. Hector our salesman was very approachable, knowledgeable, and helpful in making the right couch choice for our family. If you go in ask for him he went above and beyond, we will be back for all of our furniture needs and look forward to working with Hector on any of our future purchases.
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December 2023 by Monica M Lerma
Felicia from Galleria has giving us and excellent service! One of the most notable actions that I should mention is, that she was able to order a matching furniture that I was missing from my dinning set. I have talked to several associates from the Galleria in the past specially when I saw my missing item on a sale paper. Unfortunately the answer every time was "We don't carrie that item, they only make it in the other color", "We can not order that item", " They stop making that item/piece", or the answer was something similar to that effect. With Felicia was "let me check" and surely she spoke with someone and she was able to order that item and to my surprise the price was lower than before. We also end up buying the third matching high sitting table set and a different shelf that my husband was in search for. Our shopping experience with Felicia was painless with out a headache and without stress that sometimes shopping for big items give. Also my husband was at the store and I was at home and I was able to make the payment via a text link that they sent me to my phone. Now that is amazing! Thank you very much for the wonderful shopping experience ?
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December 2023 by Reynaldo Ramirez
Ms. Felicia Marroquin was very helpful in our search for a new sofa set. She did a great job of explaining the different features, materials, and price points that different companies offer. That really helped us select the best sofa that met our needs. We look forward in going back for future purchases.
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December 2023 by Gabriel Pimentel
It took me almost one hour and a half to get someone from rooms to go. Pretty much didn’t like the service and I call sales person Rosa S at the Galería and by the pic a sent her she was able to help me out. She was going to be off the day I was going but left Salma all the info about what I was buying. Front office also did great work.
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November 2023 by Ludy Gonzalez
Hilda, the sales lady, was very nice and helpful. She answered all my questions about shipping a recliner as a gift. ???
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October 2023 by Gerardo Banca
Excellent customer service. Rosa she is a great person and help me all the time. For complete my purchase.
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October 2023 by Paul Gomez
The staff at Lacks was very professional and knowledgeable. Sofia greeted us and took us around the whole store to show us the bedroom sets. She was very pleasant and it was a pleasure to work with her. Thank you again for helping us with our needs and making the process very easy from start to finish.
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September 2023 by Rosamaria Rangel
Hilda Garcia, Sales Consultant made our shopping experience for mattresses and furniture easy and exciting. LACKS continues to have great quality furniture and experienced personnel. Simply the BEST!
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September 2023 by Vivi Roman
Lack’s is one of my favorite furniture places. The service is great, sales team offer options to find the right piece of furniture for your home or office. The quality of the furniture they sell is amazing.
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August 2023 by Lee Roy Benavidez
Lacks is the best furniture store! I have made many purchases throughout the years and have always had a great experience. Anytime I'm in need of something new I check out Lacks first!" Thank you Janie for your patience, professionalism and service.
