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May 2020 by Leonor Medina
Excellent Customer Service!! Staff was friendly and helpful!
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December 2019 by Roberta F.
I went in knowing that the amount of money I was needing to withdraw from my account would be an issue. Institutions typically need a day or two notice, this isn't uncommon in large transactions. What I didn't know was the attitude I would get from the snooty representative. When I told her that I need to withdraw but understood this would take some time, she rolled her eyes at me, sighed and asked me for my banking information. I eventually told her how much, she flashed a surprised glance at how I was dressed and stated exactly what I had previously said. As expected they needed a couple days 24/48 hrs to get my money in cash. Upon return to pick up my bag, the respsentative still defiant and the manager apologetic, so much so she asked me not to withdraw all my funds due to a misunderstanding of this unprofessional, representative. I stayed bc I have been there for over 11 years and I am loyal. Their quality of service representatives sucks.
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August 2018 by Anthony P.
worst mortgage center, you will regret going here.unbelievable amount of mistakes and take forever to give a loan,even with credit score over 800 and enough assets to pay the loan cash.don't go here for any loan
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June 2018 by Jenna F.
I have a business account here, but I am in the process of moving every penny to another bank. We have had this account since 2006, along with commercial mortgages for 2 buildings we financed here, among 3 others, which we have since sold. Each mortgage was set to mature every 2 years, so we were constantly having to refinance them. For these last 2 office buildings, we were not offered competitive rates, so we moved them to Plains Capital Bank. While we were in the process of closing, we had let Lone Star know that our refinancing was going to take 2 extra days due to the rep from Plains Capital being on vacation. Despite assurance that this was OK, Lone Star still slapped us with $550 late fees because the loan was due. This was a deliberate act due to us moving our mortgages! How disappointing to be treated this way after all the business we provided them! Can't wait until we are out of here completely!
