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June 2024 by Gloria Ramos
I have Consuela bag/ tote..and not a Consuela fan, prefer crossbody Michael Kors. The store won't take my Consuela bag,because not their policy
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June 2024 by Alma Ojeda
Had the BEST experience shopping here! As soon as I walked in, I was greeted by Elizabeth & she made my entire experience smooth & enjoyable. She helped me through the process of choosing the perfect Consuela bag to fit my needs. 10/10 recommend coming in for their large selection. Ask for Elizabeth! She’ll be sure to make your day.
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May 2024 by Emma
I’ve shopped at Luka a few times now and I’ve always been pleased with my experience as a customer. However, today’s visit was very disappointing with the customer service I received. I walked in and couldn’t find an employee who was actively working the sales floor, I had to ask the young lady who was leaning against the display if she worked here (it was hard to tell from how disengaged she was). I also had to ask her about the KS promotion, she didn’t know there was a promotion running for Memorial Day Weekend and had to ask someone up front if this was accurate and if they’d honor it - they said yes. (As Kendra Scott being one of the biggest lines offered at Luka, it’s hard to believe a promotion like this wasn’t known by employees and especially it being after 1PM on a Sunday! *Promotion started Saturday. After me asking is when I heard them starting to tell customers who were around the KS area about the sale). I followed up with asking if they would be able to look up a product that I was interested in buying, but very short and rudely she said “everything we have is on display.” As a customer, I feel the right approach could have been more helpful and at least heard me out of what I was looking for, instead of immediately dismissing me. Then it came down to checkout, I gave her my phone number and she claimed she couldn’t find my account, I told her I shopped here before and she gave a very confused and odd face, which was just adding to the bad experience. I then asked the cashier what the return policy was and very unnecessarily aggressive and rude states that “we don’t give cash back”. Again, I’m not upset at the policy, I’m upset at the tone and delivery of the communication. I almost wanted to respond to her by saying “thanks, it was just a question.” Instead I said “good to know.” Then she fails to give me my receipt, I had to ask for it and she was like “didn’t I just give it to you?”(Again, rude.) I’m like “no, you asked me to sign a copy.” And then to top off this whole experience the packaging that was given to me!!! I spent near $100 just to receive two boxes that came banged up with creases and dents. As mentioned in the beginning, this isn’t the usual experience I have at this location, I do really like this place, but something like this does have a negative effect on future visits.
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April 2024 by Norma Barras
I placed an online order, they called to see if I preferred picking up. Credited shipping charges. I had my Consuela wallet in minutes. That's what I call great customer service. Thank you ladies from Luka Life + Style McAllen, Texas !
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February 2024 by J Hensley
I’m not really a reviews person on google- but after seeing the average for this shop (& some of the other reviews?), as a small business owner myself I wanted to share my experience. I don’t live in Texas and I’ve never even heard of this shop. I actually live across the country and found it by chance in a google search for small boutiques/gift shops that carry Brumate. I’m a crazy tumbler/cup girl and missed the launch for one I really wanted. It’s sold out everywhere and literally being sold on eBay for as much as $200 per usual. But I happened to find one here at retail price & was probably way too excited. Anyway, initially I thought it had to be a scam or a knock off- this thing is impossible to find, but the site looked totally legitimate and normal so I placed my order. This was on the 6th, it was supposed to arrive on the 12th. It ended up coming yesterday on the 9th, three days early on the east coast! It was packed so nicely and SAFE (which I appreciate) and was REAL lol, exactly what I had been wanting. I’m so glad I found this place, it will def be one of my go tos for tumblers in the future. THANK YOU for a fabulous experience and making my day:)
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January 2024 by Agustin Garcia
What can I say about Luka Life + Style other than my unbiased opinion, I feel like I owe you all that much.. when I walked in, I didn't come in with high expectations. I figured it was like any other retail store, but it came to a surprise when I met the retail sales associates they were nothing but nice to me very knowledgeable about the questions I had that most retail sales associates don't know the answers to! Mind you as great as the experience was they were limited in products due to high demand. I would highly recommend this store to anyone who appreciates excellent customer services and great products!
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January 2024 by Vanessa Salinas
WORST customer service! I was waiting to get an item from glass shelf for several minutes. Employees were just standing and ignoring us instead of offering assistance.
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December 2023 by Gladys Silva
Perfect for a birthday gift for either a man or a woman. They have a pretty good selection and you won't have to go to a big retail store or to the mall. They have Kendra Scott, Consuela, Rayman, and others, plus other jewelry and cute knick-knacks.
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August 2023 by Roel Rodriguez Jr.
I had an great shopping experience at Luka Life + Style! This boutique is an absolute gem, and I can't recommend it enough.From the moment I walked in, I was greeted with warmth and a smile. The staff was friendly, knowledgeable, and genuinely passionate about their products. They were more than willing to help me find the perfect pieces I needed.The selection at Luka Life + Style is outstanding. They have a curated collection of trendy and unique items, accessories, for both men and women.The store's ambiance is inviting and chic, making browsing a pleasure.If you're looking for a last minute gift, with unique and stylish finds, Luka Life + Style is the place to go. I will definitely be returning!
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June 2023 by Dennis Chavez
My daughter bought me some sunglasses with a retainer for Father's Day. It was the Wrong retainer!I took them back and explained the whole situation, that the sunglasses were purchased the day before. I wanted to exchange the retainer ($11 value). I spent approximately 10 minutes explaining. But I couldn't exchange them, because I didn't have the receipt. WOW!Walked out to my car. Called my daughter. A gift receipt was actually folded with the sunglass information booklet.I went back in and spoke to the owner. He was not too happy. He did return $11. My wife said this is the last time we shop here. He answered OK.
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May 2023 by Maya
As other reviewers have posted, the attendants here act as if you’re going to steal something and are not pleasant. Couldn’t have a singular thing in my hand before they offered to hold it in the back for you then they follow you around the whole store “cleaning”. Would not shop here again.
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February 2023 by Olga Martinez
Terrible customer service. My friend purchased me a gift from this place, they made it so difficult to return it. When looking for other options the attendant was so rude over watching me, they stayed so closed to me like if I was going to steal something. I felt harassed at this place. Try other stores instead of this one, there is plenty of options.
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February 2023 by Iris Sosa-Heredia, BROKER MOMENTUM REALTY
Perfect to find a great unique gift for her and for him!
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December 2022 by JoAnn Whatley
I was assisted by an associate named Elizabeth, who was very attentive and eager to help me. Her customer service was superior. I am very grateful that I was assisted by her many stores should be blessed to have associates like this individual.
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September 2022 by Mickey Lara
Great merchandise, awesome customer service!!! Love ❤️ it.
