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October 2025 by King Loo
Beautiful store. Personal service
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June 2024 by Chris Cantu
Michael Khors Mercedes Tx
Wanted to make everyone aware of my most recent experience at Michael Kors Outlet in Mercedes Tx. We went to return a product we purchased a couple weeks ago. We had a gift receipt in hand and an email receipt. Both of these items were refused by the employee and the manager Evelyn that was working that day(5/25/2024 @ 1PM) . The emailed receipt was a copy of the gift receipt. Not sure why this was sent to our email? Both receipts didn’t provide the card number to apply the return and they could only offer a store credit. As we went through the return policy it had enough technicality’s to avoid the refund. We looked for a reason on why someone would send a gift receipt to our email rather than our the purchase receipt and couldn’t get a realistic response.
I then return home which is about an hour round trip to retrieve the receipt. The receipt didn’t have our card number on the print so assumed it would be a problem. Upon returning to the store I asked to speak to Evelyn the manager. I tell her the receipt doesn’t have my card number. She again refused to provide me credit. She asked if we paid with Apple or android? I told her I wouldn’t know since it was my wife who purchased it and she didn’t want to make another trip to Mercedes. I tould her it was possible and that my wife wasn’t present. She said my wife would need to provide her Apple Pay information to receive credit. I explained that I was an hour away from the store and she didn’t seem to care.
It is too easy to make online purchases today, and there is plenty of merchants who provide the same products to continue to return to establishments with poor customer service. Incompetence and lack of empathy is what we experienced today from Michael Kors. For the record, I had found a watch that I was going to turn around and purchase but this experience will keep me from returning to this establishment.
I still haven’t returned my item so this may not be the end.
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June 2023 by Cassandraa .Dqaf
Got my purse here it was my mother's day gift! Love mk
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November 2022 by Manuel Rodriguez
They have nothing ?
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November 2022 by angel vargas
Very good attention
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November 2022 by Milagros Rios
WOW!!! I am a collector of Michael Kors bags and it is an Excellent Brand Exclusive Models THE BEST CUSTOMER SERVICE AND THE BEST QUALITY CAN BE FOUND IN THIS LOCATION EL MACALLEN TEXAS IN EL MOLL?❎?❤️❤️❤️❤️❤️?⭐️⭐️⭐ ️⭐️⭐️ ??????❤️⭐️❤️⭐️❤️⭐️❤️??✨????
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November 2022 by Brenda Sandoval
Ordered a purse online and everything on paper work says that returns are accepted at store. Tried to return and denied due to my form of payment (paypal). Upset it does not disclose that on paperwork and my trip to the store was for nothing. I pay for everything I purchase online with PayPal for security.
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June 2022 by brenda rivera
Ordered a purse online and everything on paper work says that returns are accepted at store. Tried to return and denied due to my form of payment (paypal). Upset it does not disclose that on paperwork and my trip to the store was for nothing. I pay for everything I purchase online with PayPal for security.
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June 2022 by George Ramos
Great place to shop for birthday gifts and anniversary as well. Great customer service.
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November 2021 by MVictoria G
Good customer service
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August 2021 by Mauricio Santos
Friendly Staff
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August 2021 by Laura Neaves
I'm just obsessed
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April 2021 by Ruben Aranda
Excellent selection, and extremely helpful staff. Love my shopping experience each time I go!
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February 2021 by renee GRIFFIN
Needed my new smart watch band adjusted and got there soon as the store opened bc I forgot hours have changed since Covid. The young lady fixed my bad quickly and I was on my way. Great service!
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January 2021 by Johnny Zavala
Store was very proactive on safety with this covid. Appreciate that alot. Sales lady, Cassandra was very helpful and kind enough to show me different options for what I was looking for. Makes my buying experience easy and quick.
