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November 2023 by 63cartwright
Items I were looking for were not in stock. Store workers didn't really seem to want to help much. I had other stuff in my cart but left it behind when I didn't get much help.
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November 2023 by Dora M. Rodriguez-Jimenez
I love ur store. Ppl are very friendly and helpful. I enjoy going there.
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November 2023 by Trinidad Perez
I bought a Stihl chainsaw, and the two days later, the first time I used it, it didn't work. I kept trying to get it to work, and no luck. Long story short, North Tools wanted to change me 60$ to check it out and see if it was serviceable. They told me that it didn't matter if I just got it two days ago. If I try to fix it, they told me it would void the warranty. It feels like a trap. Basically, buyer beware on purchasing gas operated tools at Northern Tools.
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October 2023 by Aaron Ramirez
Excellent service by Luciano at the parts counter. This guy really knows what he’s doing. Very knowledgeable and patient with his customers.
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August 2023 by Yazmin Gallegos
Awesome store & employees. They treat you nice and help you out in any questions you have, definitely will recommend to family/friends?
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August 2023 by J David Barrios
Bad service ..i called and didnt even finish talking and asking for what i need it and mf hung up on me..lol never again
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June 2023 by Tomas Villagomez
Esteban Gonzalez and Raul Benitez were very knowledgeable and very professional, they both helped me placing the order since I was having trouble viewing the item online. I will definitely come back for other products.
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May 2023 by masonn85
Great prices and great service, I highly recommend shopping for power tools and accessories cause I am one long life loyal customer that always happy to shop for best deals and great prices.
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May 2023 by Jimmy Webb
LUKE WAS VERY HELPFUL. I ASKED HIM TO HELP ME FIND AN ITEM AND HE KNEW EXACTLY WHERE TO FIND IT. COME TO FIND OUT, HE WASNT IN SALES, BUT WORKS IN THE REPAIR SHOP AREA IN BACK. A MODEL EMPLOYEE!
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May 2023 by Asher Rodz
I went to buy a tool box and the guy from the register was not helpful at all extremely lazy he put a lot of excuses just to not carry the tool box from the back of the store
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April 2023 by Todd Bender
Would not allow me to return a defective air compressor 5 hours after purchase. Manager was combative from the start. Return policy states you can return for any reason up to 60 days after purchase.
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December 2022 by butch 2 kow
Excellent service and have one other to pickup at same time tomorrow.
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July 2022 by Tech Team
Was contracted to swap out all lights to LEDs. Great staff. Easy to work with. Highly recommend.
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July 2022 by Mid Valley Pest Control LLC
From the moment I walked in the store I was extremely pleased with the service. I received assistance from an employee named Juan, who seemed to be very knowledgeable with the equipment that I purchased. He checked other stores to check availability for the equipment I needed. He found the exact model I needed and promptly coordinated shipment to the store at no additional charge. At checkout, he helped me receive additional discounts. I will definitely be using this store for future purchases and would highly recommend to anyone looking for quality customer service.
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June 2022 by Alex Lee
Return policy of this store is by far the worst.Store policy is that if you return without receipt, you'll get store credit.So the way they do this is by going through their system to ensure you purchased from them using credit card and store you purchased it from, so they literally have the purchase proof in their hand, but won't give you return to your credit card, and will o ly give you store credit because i dont have the receipt MYSELF. All while any other store will give you credit back to your card bc they can look it up same way and see the proof of purchase.They collect info on you through phone # which I presume they sell off to third party.So while they might of got my $200, I will never buy anything from them again because of how difficult they made this whole transaction, compare to any other store.Win the small battles NTE, not the war.Not to mention when I was trying to buy stuff, I couldn't find a soul to help me, or even know what they were talking about, so there's the other reason never to purchase from this company again
