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July 2023 by Google user
3 stars because Julia from transpo saved the day, also Anna Salkinder from billing. Julia is very conversing and has a lot of input on life towards opinions and advice. I loved her charm. I got to see an old friend I call Anna Banana, who is still on top of her A game! Anna was able to hold my black diamond tennis bracelet/necklace as well as a limited edition Cartier timepiece too when I got my procedural exams performed. Made me have more sense of ease and security. Thank goodness for that! Why? Because the male subject in the MRI department was telling me my belongings as per Satt, Tele, Corvette Keys, Essentia H2O, Crypto Cold storage USB and Mont Blanc prescription shades for a stigmatism were in a locker that was in another room. I knew they were not. The bottom locker he told me was mine was even unlocked and opened. I was walking to the correct room, and he stated, \\\"Sir, no, your locker is in this room,\\\" which was the other locker room next to my actual locker room for the time being. The procedural exams were ideal, I admired the female tech from the MRI department and the male X-ray tech; making everything easy breezy as if it were lemon squeeze. They were also very upbeat; similar to the good taste in music. Girls from the front window and registration were nice. I DO NOT appreciate being basically extorted by Ruth/Ruby from billing/collections for my records. I am not responsible for payment to the procedural exams and will not be; ever! I had an LOP and contract for crying out loud! I even signed a topaz pad during registration; stating everything was covered by a certain individual, not myself. That put a vile taste towards OPEN MRI for me. Life is a canvas you paint some everyday, the art work was neat.
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May 2023 by Lucero Vasquez
Went to Open MRI for various exams , honestly great costumer service. I was very anxious for my MRI exams and the friendly staff did everything they could to keep me comfortable and calm. Especially Miss Ruth who stayed in the room with me during the exams and helped me relax. Thank you Open MRI staff.
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November 2022 by Emerald F.
I went to Open MRI in McAllen, tX on 10th Street. After being in pain for four months, i I went to them as they quickly scheduled me for the next day. They also charged me what my insurance would have charged me. The CD with the images was taken by me to my specialist. My specialist Dr. informed me that the CD was of "poor quality" and the images were blurry, making it difficult for him to view. He asked that I go to Houston Medical Imaging. I spoke to Open MRI explaining that the images were blurry and of poor quality. At the least, I thought they would offer to redo. Although if this had been the case, due to their poor CD images, I would have gone elsewhere. They neither offered to redo nor refund me at least partial of my money and stated they had provided a service. I agree with this, but the service provided was not useful to my dr. Due to Open MRI's refusal to help and stand behind the employee who produced the blurry and poor quality images, I was forced to get a second MRI at Houston Imaging and therefore, pay a large amount again for an MRI. I also learned they use a very low magnetic strength for the images, whereas Houston Medical Imaging uses the highest quality magnetic strength and provides clear and detailed images. I wish I had gone directly to Houston Medical Imaging from the beginning. I will never go to OPEN MRI again and will not ever recommend them. Folks, do Not waste your time with Open MRI. Start with the best: Houston Medical. I feel Open MRI knowingly allows these poor quality and blurry images to be sent out and is very good about taking your money and refuses to make good their bad CDs.
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October 2022 by Travis and Brittany Ladd
If you have any imaging needs, this is the place to go. Everyone was very friendly and professional. I was in and out within an hour or so. Thank you guys ?
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October 2022 by Tiaza Norman
All MRIs are like being put inside a 55 gal drum with a table too close to your face while somebody randomly smacks out rhythms on the outside with a baseball bat. For 20 minutes. So relax and practice your breathing.What makes this place different is the staff. The night receptionist was really sweet and delightful. The tech was calm and reassuring. I asked him to call out the time to me, and it helped to know there was 10 minutes, 6 minutes left.
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July 2022 by Jenna Michelle Trevino
I’d like to start off by saying that when it comes to medical appointments, delays are to be expected due—staff can and will be short staffed due to COVID, equipment can slow down if there’s not enough time in between patients to clean out the drive, and patients don’t always show up on time.Open MRI has been doing AMAZING with cleanliness. The lobby and waiting areas are never neglected, there’s a dispensary water fountain with organized cups, laundry is conducted 3-4 times a day—the washer and dryer are always on, and the restrooms smell as clean as they look—It’s greatly appreciated when you can conduct your business in a clean restroom.The reception area has comfortable chairs to sit on while you’re scheduling your appointment! I have yet to run into a problem with a receptionist, as they have been respectful and courteous. Each of which dresses professional, which is another thing to note because not very many people do these days.The staff that work with CT, MRI, Mammo, and US are constantly moving. They’re walking in and out of that office and tend to their patients in a timely manner. Respect and patience is what they project. It’s nice when you come across such a courteous staff!I will gladly have my friends and family seen at this location! In fact, I strongly recommend it.
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April 2022 by Yanet S Solis
This was my 1st time at this location. I went in for a mammogram. I was scared and anxious due to feedback of friends'/families' personal experiences getting theirs done. I was greeted with professionalism, respect and wonderful courtesy. When the door opened in the mammogram room I saw the huge machine, which was quite scary. I was asked to sit down for the routine questions. As I sat n looked around, the lighting felt so warm and welcoming. The art work in the room was exquisitely themed for the room. Such great work of art depicting female images with poses embracing the actual procedure. They were stunning and gave a sense of peace and relaxation. The whole room's ambiance allowed for the release of any anxiousness and makes one feel at ease. The technician was gentle and caring as she performed the positioning and scanning process which showed her high level of expertise. I walked out confident that I had received the most thorough service and care available. I was informed of the timeframe espected for test results. The scheduling of appointments was easy and quick, no hassle. Wait time is appropriate. I will definitely return for future procedures needed and will recommend this location to friends and family.
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January 2022 by double rainbow
I waited almost 2 hours for an 8 min screen. The staff is professional and friendly however the scheduling dept was off their game that day. The tech told me she waited for me but wasn't sent in so she went to lunch.
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November 2021 by Ana Younce
Had an appointment for a mammogram at 8 AM. At 8:50 AM still was waiting to have the exam. I do not appreciate businesses where appointments are not honored.
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June 2021 by Adriana Gonzalez
Everyone is really nice , very professional etc.
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May 2021 by eylül feride deniz
Great experience. The front desk receptionist was friendly and knowledgable. I would highly recommend.
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March 2021 by Victoria Gonzalez
My experience with the staff at Open MRI was nothing short of outstanding! I was very well informed from my appointment set up all the way to the end of my exam. The staff was so courteous, attentive and professional. Hard to imagine any better service than that!!
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March 2021 by Victoria Escobedo
Staff was very welcoming and helpful!!! I called to see their availability and was able to get an appointment later on that same day! I was even able to make it after work, which is so rare because most offices close by 5!! When I made my appointment they informed me of everything I needed to do before hand and even called to remind me an hour before! Exceptional service! Would definitely recommend Open MRI!!!
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March 2021 by Alejandra Aguinaga
Amazing staff. Very clean facility. Make you feel safe and comfortable Open MRI is the place to go for any exams
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March 2021 by Rafael Andrade
friendly staff efficient clean atmosphere great parking.area
