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October 2023 by Manny Zamudio
The mechanical service was great. The customer service was great too Joe is such a nice guy, but we did have to wait five days without a vehicle just for one tire to be replaced. I understand that you have to order tires since we have an older BMW but with that said five days without a vehicle, it’s just unacceptable for a tire replacement .Services: Tires
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October 2023 by Elvie Davis
I took my car in for state inspection. The staff was extremely courteous. The visit was efficient and hardly took any time at all. Very pleased. Will continue to use Premium Automotive Services for my car’s needs.Service: Vehicle Inspection
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October 2023 by Juan Flores
Great customer service and turnaround time. Very good service, and staff, recommend if you want to get the job done right the first time.Service: Transmission
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September 2023 by Surya N
I would absolutely never recommend this place! I had come here 2 years ago because my AC did not work and dropped over $2000 to get it fixed. At the time, I thought it would be okay because of their 3 year warranty. My AC started acting up again with the same issue so I took it back thinking it would be a simple process. They quoted $500 but when they called, the lady told us it would be covered under the warranty. When I got there, it was a horrible experience. They were charging me over $500 to fix the AC that was covered under their supposed warranty! And the worst part is that 2 years ago, I had the same maintenance done as part of the AC repair and it only costed $300! I understand inflation but charging almost double for the same thing in less than 2 years is the opposite of integrity and honesty, something they “claim they are full of”. After getting a second opinion, I also found out that all they did was add more freon which should be inexpensive. To make matters worst, they kept calling and harassing me after I had left to send them a photo of my odometer because THEY forgot to even do that… I will absolutely never be going back. Avoid if you don’t want to get ripped off.They also refused to print me a copy of their warranty they’re so proud of telling people.
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August 2023 by Isidra Garza
The morning receptionist was very courteous and helpful. Made me feel very comfortable and trustworthy of leaving my vehicle. She even offer me to call a Uber to get home. Taking care of my car needs and making sure I got home was what I call Customer Service. Thank you! Loved the service.Service: Oil change
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July 2023 by Al V
Huge shout out to Juan, and Vickie! (hope I spelled it right). she was the sweetest, most polite, welcoming person anyone could ask for when we initially showed up at the shop to drop off the vehicle. Throughout a few correspondences Juan was as helpful and as informative as he could possibly be. My misunderstanding on the other part, and a few issues on the side of my insurance provider. Did create some unnecessary frustration which I initially had taken out on Juan while picking up my vehicle. This was of no fault of his and I also would like again to extend my sincerest apologies to Juan. He remained completely professional and patient throughout all of our conversations. His level of professionalism was awesome and handling my situation. He also highlighted in his patience, my shortcomings and how I could’ve handled that situation better. I also want to thank him for that. As human beings, we tend to be more emotional during certain situations, and this was one of those times. I must say that overall putting all emotional side and objectively providing a review for this business, I would absolutely recommend the shop to anyone looking for a great team of people to get your vehicle back on the road!
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July 2023 by Melanie lerma
Hands down the best place to get my vehicle 100% up and running. They give you a list of recommendations using photos and a detailed description of what your car needs and why. Honestly it makes me feel better know why I need to get these things done (I know nothing about cars). I trust this place 100% AND the staff is super friendly especially Vicky!Services: Tires
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June 2023 by Joshua Gross
This place did a great job on my 350z. The radiator had a leak and needed to be replaced. Although they charged me a VERY HIGH RATE with a few things to be questioned. I think it could have been done cheaper but I cannot deny that they DID do a great job.
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June 2023 by Donald Songcayauon
Was charged $320+ to diagnose faulty electric fan on cooled seats. They called back next day to add an additional $650 for a fan assembly. Wait another day, they call again to state they need to buy another part (wire harness) and to pay another $600+. Original faulty part stated was not original part needed. Also quoted on fixing a transmission issue in clutch not engaging. Quoted me $5600+ to just replace the whole clutch without finding the source of issue. Another shop inspected vehicle and stated it was just throw-out bearing part that was $200+. Their idea is to replace all parts instead of repairing, and they do not allow you to buy your own parts for less from the dealership even though their quotes are $200+ more than msrp of the part brand new.
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May 2023 by Larry Lemanski
Great, reliable service in all areas of my vehicle repairs. They did excellent work on engine repair. My 2002 Ford F150 now runs like new. They were very helpful and accomodating in the repair of my truck at a reasonable cost. I strongly recommend them for all vehicle needs.Services: General repairs & maintenance
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May 2023 by Leo Chapa
Took vehicle for oil change and AC repair, was charged to $200 to identify blower wasn’t blowing. Then $400 to replace blower. Was told care was ready on Friday. Less than 12 hrs later sitting in car in idle while on phone 10-15 min and car starts smoking. Check under hood and oil all over belt. Start driving to take car back and all indicators start lighting up and car starts over heating. Drop off on Saturday. Asked to speak to manager never got a phone call. Managed to catch him on Wed said he need more time. Call on Friday and they tell me now it will be another $700 cause pulley is worn and belt needs to be replaced. What a scam never going back!!!
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May 2023 by Sharmila Nambiar
The service was prompt. They are my go -to repair service now as I’m confident my car issues will be resolved and my vehicle will be returned in good time. Thank you for your excellent customer care!Services: Transmission
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May 2023 by Kimberly D.
CUSTOMERS BEWARE! This is by far the worst repair shop I have ever dealt with. Let me first start off by saying, my husband brought his keep there in November, because it wouldn't turn over. They entered up saying there was an electrical issue. They had to build a box for the wiring. Okay, I'm good with that. Until then they said now it won't shit off and wanted to charge us more to figure out why. Obviously, they crossed wires somewhere. Today after being overcharged for the work they did ( lack of a better term) we got the jeep back. They left the washer fluid tank out, they didn't put the dashboard back on! AND... the horn, lights, and signals don't work now!
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February 2023 by Jasmine Ibarra
Premium automotive services is truly the best place in town I could have chosen for my vehicle repair. From the start, I was so nervous for the repair process but their professionalism and expertise made me feel at ease. They kept me up to date weekly with the repair process and were very transparent through it all. Huge shoutout to Vicky, Mody, and the rest of the team!Services: Auto engine diagnostic
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February 2023 by Ben O
Exceptional service. Excellent communication. They really care about their customers. They offer great and valuable information. Rare qualities this day and age when most places worry more about profits and than their customers. Well done guys. Definitely coming back.Services: Air & cabin filter replacement