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February 2024 by Celia Estimbo
Be careful will renew contract without letting you know and will not allow you to cancel with out a fee.
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January 2024 by N. Cantu
RUN! BUYER BEWARE!! SHADY PRACTICES FROM THIS COMPANY! This company is trying to drain you from all your hard earned money. They don't tell you there's an autorenewal after 5 yrs and they'll just keep going until you can catch on or pay the $1k termination fee. Such shady business tactics from a dying company trying to stay relevant. We're not in 2013 anymore, it's 2023 and there's been so many new advancement and improvements with home security. Anywhere you look, you'll find CHEAPER prices for the same services they offer, and don't get me started on equipment. They tried selling me a front doorbell camera for $400, when I can find many other better options on Amazon, Sams, Costco, Walmart, Home depot(just to name a few places) for UNDER $100. Please do your research, now a days most home security and cameras can easily be installed by home owners without needing any assistance. Here are some recommendations to check out: Ring, Vivint, Reolink, Blink, Eufy, Arlo, Wyze. An example of better services out there, the Ring Pro subscription for home security service includes police, fire dept alert, window, door and motion sensors, smoke/Co alert, keypad, speaker, with unlimited cloud storage on video footage, all for $20/mo. The Ring security system and 4 outdoor cameras all cost under $600 and can be installed yourself. Please don't be the next person to be scammed by this comany.
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December 2023 by Raul Serrano
Awesome alarm company, with the best equipment
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December 2023 by Luis Guerra
Disorganized and terrible
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September 2023 by Carlos
Excellent attention .
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September 2023 by On Jjj
Rude people that need a personality
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July 2023 by Kenia Trev
Ever since I had my system installed by Superior Alarms I feel safer, and live with greater peace. I know when I go out of town, they’ll keep my house safe. Equipment was affordable for us and their service was exceptional. Highly recommend!
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July 2023 by Sylvia Vega Gonzalez
Very poor customer service. What can be reset over the phone is refused. They insist on sending a technician for a few of $80/hr for a simple reset.
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June 2023 by Nouman Aslam
They charge even for password change. If u call them for anything they will charge $100 plus not worth it. I made mistake didn't read the contract stuck with them for 5 yrs for one of my buisness. I have smith security on my other store there service is total free
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April 2023 by Jorge Gonzalez
They sell cheap equipment 3 times the price its value. 95% of there techs arent certified or trained. They under pay so their mentality is " I'll work the amount I get paid". They send helpers to do fire alarm installations without a fire alarm license, then send a fire tech to do the inspection with the fire marshall. Dont trust them!! If you want a home security go to vivint or protection one. Even in government jobs they dont use the right equipment to pocket more money. This company is corrupt and needs to shut down. They treat both costumers and employees the same... Like garbage! the best choice anyone can make is not going with this company.
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March 2023 by Ahmed 102
So unprofessional..
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March 2023 by Nadia Hinojosa
1 star is too much!!!! Be weary....Superior Alarms takes pride in providing services in the valley for 35 years but their loyalty and customer service is far from honest. There is no loyalty or moral ethics if a company has to hides their auto renewal contract clause in tiny print and won't allow you to cancel after 4 years and 9 months because contract renewed. I don't like doing business with businesses that don't accept responsibility for their misleading's and does not notify consumers of an auto renewal policy that is going to happen in 30 days if no action is taken just as what is expected out of business that are honest and transparent. At this point I must continue with contract to say be able to say good-bye. And yes they want to charge you for every little thing.
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March 2023 by Arie Blitz
If you are looking for a company to install and monitor your home alarm system, Superior Alarms does a satisfactory job. However, if you are planning to install a Smart Home System, I would definitely NOT have this company do the installation. They did a terrible job that cost me thousands of dollars and did not work. I installed the system 2 years ago, and to date it never worked properly. The control system repeatedly loses connection to my devices, including the AC, lights, doors, and alarms. Unfortunately, you cannot fix the problem yourself because they have to come to your home for the repair, which is extremely costly to me. They have had to come to my home every few weeks. The repair only lasts for two weeks on average. It is clear that the company does not know what it is doing. I have been extremely patient with them, but I am now fed up. Each time they thought they had the problem figured out, it cost me hundred of dollars for the “fix.” The fix never worked. Do not use this company. My system is near useless. I am now getting quotes from other companies. Please save yourself the headache and heartache.
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March 2023 by jesse Gonzalez
They have fees for everything. Change your router? Need a technician 75+ a hr to go add the network into the system because it doesn't let you manually change it. If not it will continue giving you a beep alert. Esperanza homes makes you have their service per their HOA and you can't cancel. Something has to be done about this.
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March 2023 by Blake Sutton
These guys are great! I’ve been their customer since 1986. Friendly techs and they are always there for me. I like doing business with people from the Valley. I recommend them if you need anything for your house or business.
