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September 2024 by Chuck Navarro
Both men's escalators are broken. If women's clothes were on the 2nd floor they would of fixed it asap. It's been broken for almost a year
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July 2024 by marcela garza
Worst in person and online customer service, clothing online came stained and offered little to no help
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April 2024 by Juan Manuel Tolentino Heredia
Very good quality clothes
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February 2024 by DERLY MACIAS
Good pretty and cheap
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January 2024 by Kenia Gonzalez
Went today 12/14/23 around 8:15 & I asked to buy a gift card! The girl who was at the front was supper nice she had like wavy hair and was dressed super nice! Asked me what color of card I wanted, box & envelope! She deserves to know she appreciated. Asked her for her name and she said she wasn’t alllowed to give it but just know she’s a good one!
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December 2023 by Betty Nice Lugo
I love the designs, the quality, everything always aka avant-garde
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November 2023 by Lourdes Arizmendi
Good quality clothing , but very bad management.
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November 2023 by Chris
Ehh I feel like the clothes sold here are not worth the price.
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November 2023 by Priscilla sanchez
Extremely poor customer service. They made me feel like my business with the store was not worthy. They made me feel like they were making me a favor for trying to help when in reality they weren't even helping at all. Terrible service, they do absolutely nothing to help you, and they make you feel like they are doing you a favor as a customer by helping you.
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November 2023 by Nicole Ortega
Manager did not accept my return within 30 days, said did not do refund or exchanges. Had a horrible attitude and said there would be no solution for me so it didn’t matter
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November 2023 by Christian Ortiz
All super prices and variety of tastes, styles and personalities.
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November 2023 by D. S. R.
Teenager store ??♂️
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October 2023 by Adriana Lopez Orduna
Just like anyother Zara
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August 2023 by Miriam Carrera
HORRIBLE CUSTOMER SERVICE SPECIFICALLY FROM MANAGERS!!! After chatting with Cistomer Service online to get a Refund ID#, the manager stated I didn't have an Order # and he couldn't refund me. He stated the order# was taped on the delivery box the item came in when dropped off in my house...obviously I threw the box and thought with the Zara App, it was going to be sufficient. But, NO. He needed the email Zara had sent to my email as proof. I told him I had already deleted several of my messages but that Customer Service had already found my purchased item and had given me a Refund ID#, well... he didn't care and told me to call them instead to ask for an order#. He also stated that my item wasn't in my profile and that a lot of other customers also complain about not getting all of their items purchased in their Zara App's profile. Either way, he chose not to return my item even though I had the refund ID#. This was extremely upsetting, after purchasing almost $500.00, he couldn't retfund $12.99!!!
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July 2023 by The Backyard
I don’t understand why customers act like the victims when they treat the store like it’s their feet! The employees are such hard workers & management has gotten great! I love shopping here! And it’s bigger than Austin’s & San Antonio’s store!
