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July 2024 by Jeremy Tevis
Couldn't cash my check because they didn't have enough. They couldn't even give me 500 dollars because they would need to clear the check first but they can give me 245 dollars. Really? Then was told they use be able to do it. I don't need you to tell me what you use to be able to do. Chase Bank is worthless.
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June 2024 by Edson Portillo
Arrived at 3:50pm on a Tuesday at this location. Said it's late, did not provide service.
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May 2024 by Amy Weberg
Web site tells me I need an appointment but when you call the bank you cannot talk to a person to request an appointment. Bad customer service.
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April 2024 by Irma Mospan
Great customer service. Opened a business account up today and Michael was extra helpful. We have been banking here for a few years and they have always been very helpful. I was surprised to see so many negative reviews because my experience has always been really good
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April 2024 by Tamil mani Annamalai Raja
Worst ever customer service in any chase bank. Don’t even want to attended any customer, but everyone is sitting idle.
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March 2024 by Irene Acevedo
Very helpful agents at the counter with expedient service!
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January 2024 by Jessica Vargas
This place is the worst! Everytime I try to get customer service here the answer is NO! Tried to open an account today and there was no one to open an account, only by "appointment" but there was someone whith a cashier who needed help and suddenly there was a banker to help. Is like they pick and choose their customer. As if my money was not as valuable as other people's money. Wonder what's their criteria to choose who to help????
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November 2023 by Syed Hussain
Don't pick up the phone if you call. No one to help in this branch. Rude customer service anytime you walk in. Walked in today and spoke to a banker and they need to set up appointment for another day to be able to open business accounts. I hope this bank branch closes soon as it's a joke in the name of banking. Can't open online accounts, can't open it at bank. Perhaps POCs aren't allowed here
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November 2023 by Shawn Sharratt
Quick friendly service.
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October 2023 by Caje
Customer service skills lacking
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October 2023 by Nathan
Avoid this location. Uneducated branch manager, untrained staff that can't do and don't know how to operate simple wire transfers that cost my business thousands in damages and credit.Manager didn't take responsibility for their actions and blamed the employee.Do not use this branch location!
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September 2023 by C
0 stars if possible. They refused to notarize a family trust because it had firearms on it. Shows where they stand on the 2nd Amendment. Went down the street to the Custer and Main Chase and they notarized it. It’s impossible to speak to anyone at this branch on the phone- go ahead and try calling. You will never reach a single person. This bank is the primary reason I swapped a $35k savings account to RBFCU. Horrible all around.
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September 2023 by carl fleming
Manager is an idiot! Malachi is so rude!
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July 2023 by Sandra E
Been using this ban for over four years and love the people who works there! Always attentive and super helpful!
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March 2023 by Adam Majewski
Would give 0 stars if I could. This branches reviews show how they don't value customers. Maybe corporate should evaluate the managers and staff's attitude towards customers and make some changes.I called the bank to see if they allow foreign check deposits. I informed them what country the check was from. They said it couldn't be done via mobile and I had to bring the check in. When I was in the other country vs wasting time going to the issuing companies bank account (didn't want to waste time and money on taxis and such), I was given a check from a business. I brought the check in and they said, sorry. They didn't care that I could prove that I inquired about this matter. They said the list changes daily. I asked to show me where on March 6th the countries checks were accepted, now they are not. They couldn't. Now, I have to incur a fedex charge to send the check back to family in the country to cash it. Out $70 on a $110 check. They will not reimburse me.
