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July 2023 by Chris Rogers
Took my brand new 2023 CX-5 to them for painless dent repair. There are greasy finger prints around the edges of my headliner and the hood insulation panel was laying on my engine for hundreds of miles before I opened the hood. I had the car for a month before it hailed on it, now I have to deal with the carelessness of this body shop. Beware of this place. Apparently 85% of the job completed is 100% ok with them.
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May 2023 by Gary Sirota
By far best in area, very reasonable pricing great customer service, smooth and quick. Tom help me save a bundle of cash and time vs, the comp. MUST go hear first, or last...just GO!Service: Body & Trim
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August 2022 by LindseyRussell
I waited a month to get an appointment here. I brought my car into the shop on June 3rd of this year with a dent in the back drivers side bumper completely function-able. I was told it would take 2-3 weeks to fix it but it could take longer because they were really backed up. I received an estimate of $3,200 and I got to pick my car up around a month after the drop off date which was expected with the total cost amounting to $4,200. My car looked great like nothing had happened. Later that night I found out there was an issue with my right front turn signal. Me and my dad assumed it was an issue with the bulb we went out for new bulbs and switched it but the issue persisted. I brought my car back into the shop as my car did not have this issue before I dropped it off. After they looked at the car for a few minutes I was told and shown that there was a clean cut to a wire that was connected to my light. I was told that I would have to pay for the labor to fix it because there men “only did work on the back bumper.” Throughout my time spent at this shop I was working with Tom who was great and very understanding. I had Tom talk with my dad who used to work as a mechanic he requested a picture of the wire. I sat down and waited when I saw Tom again I asked if I could get that picture he told me they were probably done with the repair he went outside and drove my car around and told me that I would not have to pay for the wire, I thanked him and left. I will not be back though. There is a dishonest mechanic in there somewhere and I hope that they take the necessary actions to resolve the issue, because other than that the work done on my car was spot on but a wire doesn’t cut itself conveniently while sitting in a shop for a month.Service: Body & Trim
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July 2022 by Al Johnson
Really good people to work with. Clear, responsive, detailed. No one wants to have the hassle of collision repair, whether accident was your fault or not. Paul made it easier; he was a pleasure to work with. {Expect it to take longer than anticipated. I think that’s just part of this industry (labor, working with insurance) exasperated by current supply chain problems}
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April 2022 by Shae Pruiett
Run!! Don’t walk away from this place. Worst experience I’ve ever had dealing with any business. They lied to us repeatedly for the almost three months they had my car in their shop. So dishonest then when asked to make things right they refused. Stay away!!!Service: Body & Trim
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April 2022 by Tisha Pruiett
If I could give this 0 stars I would. Please do yourself a favor and use another body repair shop. This place if full of dishonest people. My daughters car took almost three months to repair. We were given about 7 dates saying it would be ready only to have to call to find out there was another delay. My biggest issue is the lack of management and all the lies they tell. Getting in touch with an advisor is impossible. You call and they say the advisor “is coming in late”. The you call back later “the advisor left early”. So many issues with this shop.Service: Body & Trim
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March 2022 by Dan Schlegel
Worst service ever. When you call, they always just send you to a voicemail in another department. If all the office administrator is going to do, is send to voicemails and not care about customer service - seems like a waste.
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November 2020 by f peters
The help u understand the process, they keep u in the loop, there none of this im not sure, we r still waiting, the shop closed early... they recieve go to work rt away.. and done...
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October 2020 by Ricky Morrison
Have used them twice, very happy with their work.
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August 2020 by Brennan
Tom’s customer service skills were phenomenal as well as the work done. It’s looks like I just drove it off the lot! Highly recommend El Dorado Collision Repair!
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March 2020 by Annie Ramsey
El Dorado Collision has made me a customer for life. They have taken great care of my truck. They always keep me updated and get everything done in a timely manner. Any issue I've had they have fixed it. They don't take advantage and always provided me the best deal! I now will buy all of my Chevy's from this dealership as well. Amazing customer service and GREAT people! Thanks for everything Tom!
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August 2019 by Dallas Ervin
I visited this business for a quote on hail dent repair. Representative was very terse and rude. A "think I know it all" attitude.
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August 2019 by Liza Werner
Pretty quick
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April 2019 by AugustGreen0606 .
My wife and I have always come to this location because their service has always been helpful, kind, and quick. We had taken some cars that had hail damage and they did a great job repairing them.
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April 2019 by Dallas Ervin .
I visited this facility for a hail dent repair estimate. The adjuster was very course with his client demeanor with a very rough voice delivery and giving negative opions, which made him sound like he was arguing with the customer.
