InTouch Credit Union is a financial institution that has received mixed reviews from its customers. While some have had negative experiences in the past, the credit union has made efforts to improve its service and address customer concerns. One customer praised the excellent customer service they received from employees like Logan, Jennifer, Jerardy C., Maritza Davidson, and Samantha, who were described as professional, pleasant, and helpful in resolving issues. Another customer, who was initially hesitant due to a previous negative experience with another credit union, was pleasantly surprised by the friendly and professional staff, including Amir, Paige, and Sarah, who provided a seamless loan process and a lower interest rate. Overall, InTouch Credit Union seems to be making strides in providing a positive customer experience, with employees who are willing to take the time to address customer needs and concerns.
After a very horrible experience at this branch back in May of 2023..I'm so glad that Logan was able to erase the past.What a wonderful,professional banker!!!Thank you so much for being so pleasant.Jennifer,the new branch manager was also amazing and so welcoming..Thank you both.
June 2023
Stopped here and had the best customer service in a long while definitely was please within 15 min of service and debit card same day. Thank you for the service Jerardy C and Maritza Davidson 20 #Stars ????????????????????????????????
November 2021
Great Staff, always friendly when I come in and has helped me when I needed help with anything. They even helped me open new accounts for my daughters with no problems.Thank you.
