Bank of America with a Drive-thru ATM offers convenient banking services, but customer experiences vary. The branch has implemented proactive cleaning measures following CDC guidelines, and adjusts hours based on local restrictions to ensure safety. Customers are encouraged to use the Mobile App or website to check hours and available services, especially during temporary changes. Some business clients have expressed frustration with long wait times, particularly when designated tellers for business accounts are unavailable, leading to longer lines and inefficiency. These delays have caused some to consider switching to smaller, local banks that offer quicker service for business needs. Customer service quality also received mixed reviews. While many tellers are described as very nice, some visitors have encountered rude behavior. In one case, a young greeter was criticized for being curt and refusing assistance when asked about exchanging a torn bill. The customer noted that such behavior does not reflect the usual high standard of service they have experienced since 2005, and suggested that the employee may benefit from additional customer service training. Overall, the branch strives to maintain safety and service, but customers highlight the importance of consistent staff professionalism and reduced wait times to improve the banking experience.
I no longer go inside this bank. They did me very very wrong a while back. I had to go to another bank to get things straightened out. But I do go to the drive-thru ATM.
November 2025
Everyone was sooo accommodating and nice, especially Sanjuana Munoz! She helped with my debit card pin and even help me with my future goals and how to work towards them. Thank you so much for your help! Really appreciated it ♥️
September 2025
Amazing service from Sanjuana! Always greeted with a smile and the eagerness to help with my financial needs is why I continue to come to the Mesquite financial location.
