Famous Footwear offers a generally positive shopping experience, highlighted by its friendly and helpful staff. Customers have praised team members like Emily, CeeCee, Rolando, Zulley, Nancy, and Alexis for their professionalism and willingness to assist with inquiries and online orders. Even when faced with challenges, such as a cold store environment, employees maintained a great attitude. The store has a good selection of shoes, making it easy for customers to find what they need. However, some reviews noted a shortage of staff during busy times, which affected the level of assistance available. Overall, shoppers appreciate the helpfulness and friendliness of the staff and express a strong desire to return despite the occasional staffing issue.
After have a hard time at a different location I was able to get my return/exchange at the Famous Footwear mesquite location. Alexa was amazing, kind and professional. She knew exactly what to do for a return and I had a smooth and wonderful experience! Thank you Alexa!!
November 2025
I love this place. Jennifer was a great help. She kept checking on me to see if I needed anything. She went all out and I greatly appreciate her.
September 2025
Stephanie!!!! You are so customer service friendly. Thank you!!
