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October 2023 by Imelda Barron
Let me start off by saying that the employees at this location are friendly and helpful when I am having issues. That being said, some things can be frustrating.1. Always having issues with the chip in my debit card. I have to continously insert or swipe the card about 90% of the time when I am making a purchase. This happens in almost all store locations or restaurants I buy from. One time I even had to leave my groceries as the card was not working.2. Being put on hold for such a long time that phone ends up hanging up.3. This one is personally my opinion, but, the new online banking update is not my favorite and confuses me a lot. I know this one has more options but I still miss the old one. I don't remember getting a preauth hold in the old banking site.4. Fraud Department blocking certain places. I was unable to purchase something I needed earlier this year with my debit card, and by the time I input another card the item was no longer available.These are not reasons that make me want to close my account but they are a bit frustrating.
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August 2023 by A S
I don't know why they advertise a home equity loan. Pretty deceptive advertising. I went in and come to find out you are required to roll your current mortgage into the loan. That's called a cash out refinance. Pretty lame. Wasted time and gas.
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October 2022 by Sammy Colgrove
Your hours are now 10-4 for lobby.WHEN. ON YOUR hours lister it's says and has said for 20 yrs. 9-5 LOBBY.
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July 2022 by Asad Khan
I have applied for a personal loan and got rejected only because of my employment length with my new employer even I have been in same job for last 20 years with different employers. I dont have any problem with that but they should’ve read my applicatin and my eployment length before they run my credit
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March 2022 by Kaye Daniels
I had an amazing experience with the banker there her name was JulissaI had some questions over potential fraud and she helped resolve my concerns
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October 2021 by Dakin Davis
Denice Davila is the main reason I go back time and time again! Ha ds down the best service, the best rates, and the best staff. I've tried other banks years before and nothing has ever came close to Denice service! She is my saving grace! Thank you so much for your service!
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June 2021 by John Hudson
Trash!!
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December 2020 by Francis Stewart
As always, it is a pleasure to come inside the branch and get awesome customer service. The tellers are always smiling and they make you feel comfortable at all times.
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May 2020 by Cindy Grmela Rose
Mesquite CU goes above and beyond to assist their customers! Thank you for being an amazing business!
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March 2020 by Marion Whittington
Just horrible. I wish Mike Arnold and Toni would come back and run the place like it use to be back when it meant something to be a member of Mesquite Credit Union
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October 2019 by Ancy Vegus
Great experience with this bank. Everyone is professional and friendly.
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October 2019 by Mary Hur
My husband and went to apply for a loan about 3 months ago at this location. First of all when we walked in the building one of the front desk girls was putting on her makeup, didn't even stop or asked if we needed help. One of the other girls did, we were told that the application for loans was only online, ok so we did . Time passed about one 3 weeks later , my husband received an email requesting more information in regards to the loan we were asking for. We submitted what they needed. After 2 weeks of not hearing from them my husband finally called and their response was " your application is not the only one" there was a waiting list! After that we just decided to go with Texans Credit Union, best service and we were approved right there and then, we got a loan from them of 60,000 . Mesquite credit union needs better customer service and a better lending system as well .
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September 2019 by Tony Neese Pruett
I have banked here for years. Ms. Wanda is patient, kind, and helpful. Whenever I have an issue with my debit card or anything, she is always there to help. The ladies that work the counter are very friendly. This credit union reminds me of the banks back in the 70's and 80's in Amarillo, when I was a kid; Friendliness and a feeling of trust go a long way. The only downside so far is the company the CU uses to watch for fraud protection. Once they get rid of that company, or fix them, I see no problem at all. Y'all keep up the nice work, and thank you.
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September 2019 by Jared Reneau
This is really great. Been in the family a long time. Marisol Harris is an amazing person and will go above and beyond.
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September 2019 by Tamara Evans
Marisol was very helpful to us getting our loan. She made the process easy.
