Mesquite Credit Union has friendly and helpful employees who assist with issues, though there are some frustrations. Customers often experience problems with the chip in their debit cards, needing to insert or swipe repeatedly, which can be inconvenient, even causing store visits to be abandoned. Long hold times on the phone and confusion with the new online banking system also cause frustration. Additionally, the fraud department sometimes blocks certain purchases, leading to missed opportunities. While these issues do not usually cause customers to close their accounts, they can be annoying. Some members have also faced loan rejections due to employment history, despite long employment periods. However, positive experiences, like helpful interactions with staff, highlight the overall friendly environment at this location.
The staff was so accommodating, professional, informative, kind, and so very helpful. I think I'm going to enjoy banking here.
November 2024
This is the place you feel comfortable doing business. Very professional, friendly and helpful. I have been a member for 15+ years, with no complaints. JOB WELL DONE! Thank you!
May 2024
I absolutely love this credit union. The employees are always willing to help you if there's a problem.