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“I was on my way to work and my phone was not turning on. I went to this metro store with a broken phone and Emma was so generous to help me. I stepped out with a brand new lastest phone at the best price along with a case and glass.”
“Great place to shop. Support Local.
Sam was super helpful and nice to say the least. No pushy sales and didn't rush me. I will be back to this location!”
“Jennifer was a great help today. She was very informative and respectful. She got me in and out. She explained everything very well. My experience with her was awesome”
11AM - 7PM
3012 Big Town Blvd #100, Mesquite
Mobile Phones
“I had a great experience! The customer service was outstanding—very friendly, attentive, and genuinely helpful from start to finish. Everything was handled quickly and efficiently, which made the whole process smooth and stress-free. On top of that, the prices were very reasonable compared to other places I’ve tried. It’s clear they value their customers and work hard to provide quality service at great prices. I would definitely recommend them and will be coming back again!”
“I went to several stores who could not help me and was very rude. When I called and spoke to Robert he told me to come in he could help ! When I arrived he was so quick on fixing our issue
Just awesome superior customer service and I highly recommend this location! I will forever come here 🤏🏽”
“Shoutout to Ney at Metro by T-Mobile for the excellent customer service! He was so much help and had great communication skills. I really enjoyed my purchase experience with him today. Thanks again, Ney!”
“Decent store. Never have issues but it's never the same employees. This location is always hiring and it's always someone filling in from another store. This time it has no A/C but service was still good.”
“I would 100% recommend this business for all phone repairs. They have both fair pricing and quick, yet efficient service. I have had no issues with my screen since I got it fixed and plan to return for any future repairs I may need. The customer service is great and no issues with communication. They even return missed calls! They also provide other services aside from phone repair such as tablet repairs which I plan to return for very soon. Huge thanks to Alfonso for a great experience! ?”
“My lady Simran, is the most fabulous customer service I've ever had for any kind of service! It's too much to explain, so, I'll say that she went above and beyond her job description for apps and issues pertaining to phones but have nothing to do with the service they provide. It's a big freaking hassle from my apartment complex, and, Simran came up with an idea that will hopefully work, I'm waiting on my apartments to return from lunch.
Thank you Simran. You know what happened today! You are absolutely amazing and I love you for your kindness.
Update: I got in my apartment Simran! Thanks to you and your ideas?????seriously, I hope you know how Much your kindness and thoughtfulness helped me!???????
Update: got locked out my phone. Mr Mark saved the day! Thank you Sir, he literally fixed my phone in 20 seconds then showed me how to do it myself. Wow ... thank you?”
“I was very well treated and as a senior citizen they were very helpful. solved my issue gave me good deals amazing. I endorse them as the best total wireless store in Dallas. kudos team”
“My phone was acting up and I couldn’t fix it. Luckily Gio from the T-Mobile store took care of my phone!! Friendly and knowledgeable staff and will recommend everyone to go to him!!”
“Best Place to get Prepaid service with exclusive brand new androids and iPhones as well as tablets for absolutely free and affordable accessories for cell phones and sound systems. Highly recommend this total wireless location as they have the best customer service. They always offer you the best deal you can have.”
“The best customer service I have experienced in a long time. I was ready to cancel with at&t. The store manager and his staff jump right into action to fix my issue. They solved my problem with care for the customer. I 100% recommend this location and staff.”
10AM - 8PM
18671 I-635, Mesquite
Mobile Phones
“This store is amazing!!! There was no wait, they greeted me as soon as I came in and everything was clean. They were even disinfecting phones and cleaning the store while I was in there and making sure everything was perfect. The reps are energetic and knowledgeable. They apparently had a manager change last year which has made all the difference! They made my visit so seamless and answered all my questions. Cheyenne, the manager, was outgoing and quick to help. I would recommend this store for any AT&T needs in the future!”
“I had a great experience here! Alma was friendly, professional, and very helpful from start to finish. The service was quick, and everything was handled with care and attention to detail. You can really tell they care about their customers and take pride in their work. I’ll definitely be coming back and would highly recommend this place to anyone looking for quality service!”
“Came here just to pay my phone bill but the Store reps let me know about this amazing deals for tablets and phone.I needed a new phone so bad thank god í came today. She gave me a great deal on the phone and í am extremely happy with the service.”
“Excellent is all there is say to about this place. My HDMI port for my PS5 was damaged and needed to be replaced (I now have it fixed it and in my lap, and this wall just today, mind you) and I was worried it was gonna cost me BIG. After calling several locations, getting insane prices between 130-199 USD, I stumbled across this place. The quote for the repair was 85 USD! Not only that, but it was ready to be picked in less than 2 hours, whereas the other, more expensive, locations had upwards of 3 days to wait. If you need ANY kind of tech repair, it’s a no-brainer when you need to go. Charlie’s is the absolute best place to go for a genuinely reasonable price for your problems. Not to mention, my PS5 repair came included with a 3 month warranty incase anything goes wrong in that time period. Amazing!”
10AM - 6:30PM
909 Gross Road Suite 400, Mesquite
Mobile Phones
“The guy was friendly and welcoming. I came here for a small cleanup on my phone port and it was cleaned for a price of 20 bucks very cheap and lasted less than 10 minutes.”
“Wow had probably one of the best experience I’ve ever had with Metro PC if you need a phone go to this place and talk to the manager. He is outstanding thank y’all very much.”
“Diana was very fast when i walked in the door and got me handled within 10 minutes i thank her alot this was the smoothest ive ever been serviced . She gets a 6 stars in rating if i could .”
“The store has undergone a positive transformation under the new management of Dihska. The layout is more organized, and the atmosphere is welcoming. The staff is knowledgeable and provides excellent customer service. Overall, it's a top choice for reliable metro store in the area.”
“My name is Elaine and I would like to give Rocky a excellent review. His customer service was awesome. He was very caring and his personality is excellent. Thank you for having such a wonderfu employee.”
“I walked in a disgruntled boost customer but after talking with TONY I am now a life long metro customer!
I RECOMMEND THIS LOCATION TO EVERYONE!”
“I’ve been to a lot of different locations, but I always end up coming back to this one. The customer service is just on another level. Edith is amazing she’s super friendly, always willing to help with any phone or account issues, and really makes you feel taken care of. She’s helped not just me but my whole family more than once. Even little things like offering a snack while we wait really show how much she cares. I honestly appreciate her so much. This store is the best because of people like her.”
“I have a little bit problem with my payments and when i visit the store the girl reetu helped me with the the autopay activation and now I'm saying some extra because if that thank you so much for your help reetu”
“We came to Verizon and were assisted by Paul Flores ! We came in to activate 7 phones and was assisted calmly and patiently. He handled all our questions and concerns without hesitation. Paul spoke to multiple Verizon representatives over the phone and made his mission very clear to make sure we were taken care of. Truly and answered prayer and we are so grateful. The transition in switching carriers was possible because of him. Thank you Paul!”
“Chris the manager is excellent he was very helpful and kindly explained in detail what I will be expecting for mobile service. Chris wasn't pushy to upsell and to convert our existing phones to spectrum was easy with no stress. Highly recommended!! Ask for Chris .”
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“Johnny was very patient with me. I am 68 years old so his assistance was top notch. He explained everything as he transferred my data and gave me some tip to make it user friendly. Thank you Jonny !!”