Navy Federal Credit Union

Banks, Mortgage Lenders, Credit Unions
Hours: Navy Federal Credit Union is a credit union that proudly serves the armed forces, Department of Defense, veterans, and their families. They offer great rates, discounts, and award-winning 24/7 member service. With over 380 branches worldwide, Navy Federal Credit Union is a trusted financial institution that supports the military and understands the needs of those who serve. Customers have praised the credit union's exceptional service and problem-solving abilities. One member had a fraud issue with a check, and the branch manager and an associate quickly resolved the problem, making the member feel supported and able to trust the credit union. Another member was assisted by a helpful employee named Nisha, who made the experience enjoyable and memorable. Customers also appreciate the professionalism and customer service skills of the staff, who are knowledgeable and willing to provide guidance, such as helping a new Marine set up his financial matters for success. While the ATM facilities could use some improvements, such as better lighting and the option to receive change in smaller bills, the overall experience at Navy Federal Credit Union is positive, with members feeling valued and well-cared for.

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