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March 2024 by Alex R
The people at this location are lovely. Of the people I interacted with at the morning and evening shift 3/6, every single one was delightful and did their best to help. I travel frequently and this location has the best customer facing folks at any Avis location.The people running it need to do a better job of getting cars ready to go and cleaned.
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March 2024 by Chiran Sigur
Great service
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February 2024 by Chris Kapcsos
Sandra and team provide excellent customer service. I travel and rent vehicles every week. This Avis location is by far my favorite to rent from.
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February 2024 by marcus griffin
Horrible Experience. Car Was Filthy Inside and Out! There Was a Check Engine Light On That Made Me Worried To Even Drive The Car But Weather Delayed Our Flight and There Was No Other Options Available. The Front Tire Was Nearly Flat As Well So We Had To Put In Air To Bring It Back To The Recommended Tire Pressure. Someone Didn't Do Their Job. So In MY Opinion… I Wouldn't Recommend This Agency To Anyone!
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February 2024 by Beth Berkobien
This was an awful experience. Charged a $200 deposit even though I was using a credit card. Vehicle was dirty inside and out. I was then almost charged a fuel surcharge, even though no one met me at the vehicle and I had to turn it back in at the counter in the terminal
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February 2024 by Brian Smith
I have rented a car from Avis before however this was by far the worst experience that I have had from them. When I arrived to pick up my rental in Midland Texas the car was dirty both inside and out. It was not vacuumed out, the dash was covered in dust, the windows were not cleaned on the inside, the front passenger window still had what appeared to be an oil mark from where the passenger placed their head to sleep against the window, the car was out of windshield washer fluid, after driving the car for about 100 miles it needed an oil change and something was spilled on the center console near the cupholders and gear shifter. My past rentals have never been like this through Avis however this was by far the worst experience that I have had through them. I hope in the future if I go through Avis again that it is not like this again or I will no longer go through them again.
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February 2024 by Robert C
I've used Avis for close to 30 years and have never had a problems no matter where I go. Midland's a smaller airport, but I received the same level of service and quality vehicle as I would at DIA, PDX, or any of the other locations I have rented from.
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February 2024 by Gretchen Nelson
Everything worked out for pick up & drop off. Paper work slow after check in was done online. Toyota Camry was a good road car. It was dirty outside & windows need cleaning better.
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February 2024 by Sandi Steinfeld
Arrived to pick up my car and was told it would be a two hour wait because they don’t have any staff to clean the cars. The attendant said this has been happening for several weeks now.
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February 2024 by Raquenel Estep
Excellent service at pick up in Midland, Tx and drop off in Conroe, Tx, I will use Avis again in the future.
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February 2024 by pete molina
Asked for non smoking car was given a ashtray with wheels .
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January 2024 by Nicholas Geiman
Vehicle was very unsafe because of how dirty this windshield was I had to stop and buy my own cleaning supplies just to see out
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January 2024 by Marlon Mclemore
Accommodates all my needs and make renting a vehicle simple and hassle free like it should be when renting a vehicle.
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December 2023 by Leeric McClinton
Great Service & great cars, thank you for working with USAA too!
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December 2023 by Takoma Park Integrative Care
Agents are great but cars tend to be very dirty. This time I had to clean side view mirrors in order to see. Trash dirty cups on floor behind drivers seat. Cargo area too dirty to use.
