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November 2023 by Johanna Curry
My reserved vehicle was not available so they bumped me up. That would be great but I am a small person who has always driven a small car. Then, while I am driving the car the dash stops showing details and starts flashing that the vehicle needs to have oil changed. I don't know if it is important. I expect that Budget would take care of their fleet of cars better. Plus, traffic keeps 2 or more vehicles back from the car I am driving. I don't know what people saw that would make them do that. I wonder if my brake lights were working or car was leaking something. Bad experience made worse by when I turn the vehicle in 24 hours early I didn't get any sort of discount. Last time I rent there.
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November 2023 by Jeremy Vogel
Charged $123 bogus refueling fee. I had a picture of the fuel gauge at return so was able to get this refunded, but instead of zeroing out the receipt they still charged a bogus extra $10 facility fee (or some such) - on an already fully prepaid rental.
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November 2023 by bill Owoh
They always give me Suvs and gas guzzling vehicles than what I previously rented on line. We upgraded your car order they always tell me. Take it or leave it or wait for another 3hrs for the requested car. Crackheads who think they are smarter than everyone else. To be fair, my experience is mostly on weekends
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October 2023 by Cristobal Ramon
The entire process was easy and the customer representatives were pleasant and professional. The car we got was comfortable and the price was reasonable
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September 2023 by Diana Herrera
A Beautiful vehicle just extremely dirty where I had to clean the side mirrors to have a clear view. Staff was friendly and polite.
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August 2023 by INFO NETWORKS
The rental was a nightmare, from the start. I initially asked that because my wife was disabled, if I could take care of the reservation or if we can make provisions to take care of the reservation, but was told that that was not acceptable. The way the Midland Texas airport is laid out, there was no way for me to get her into the airport, as it was her cards we were using without a lot of walking. I tried to talk to budglet's ADA department, but the best they had was contact the sky cap and have a porter go all the way out into the parking lot wheel her into the airport, to handle this and then we'll her all the way back out. That was ridiculous. Then they wanted an extra $250 for a deposit, so I pulled out my debit card, but they said I could not use my debit card because I did not have a round trip plane ticket. I wasn't flying. When I called customer service and asked why I needed a round trip plane ticket, they said because they trust that I was going to bring the car back. So l was categorized as a thief who was going to steal the car. I then asked for a manager, who then told me that the flying Publix money was better than just your walk-in customer money. When I received the car it was filthy, I walked back in as for another car they gave me another car, and it was filthy. When I asked to speak to somebody about a refund, I was told because I did not have a budget club number, that I was not eligible for a refund. The bad part about this is is I'm starting a new job, and we'll be doing a lot of traveling, so I was looking to get into their club. But now I'm not so sure.
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August 2023 by Larry Williams
I always use Budget in Midland. The rentals are always in decent shape, and reasonably clean for Midland The main reason I use Budget is the counter staff, especially Cynthia. Always friendly, always helpful.
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July 2023 by James Rawlinson
Staff and car were fantastic. Return process is a little odd because you have to park a little away and outside (luckily it doesn’t rain much there)…would rent with them again though as return process is same for all vendors.
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June 2023 by julie Heiring
Clean car, good value, no problems with car while driving. Next time though, will opt for a bigger car than Chevy malibu
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June 2023 by Ryan Sullivan
It was a much better experience than the past few rentals. Service was quick and outstanding.
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May 2023 by Carl Smith
Checkout was ok, but the car was at least a quarter mile from the checkout place. High winds blowing at the airport and the car was pretty dirty on the outside. No one checked me out or did a walkaround with me. Debra at the desk was very nice but she printed my rental agreement backwards so it wasn't legible. Had to get a better copy at check-in. Car drove ok, but this reaffirmed my dislike for hybrids. I think driving them is a safety hazard. The parking brake stays on until you "goose" the throttle, which could be a problem if you're tightly parked. You also can't drive the car AT ALL without the seatbelt fastened, which again, in an emergency situation could injure or kill someone. I tried calling your customer service over the phone to extend for a few hours. Theresa was very abrupt, said she would charge me an additional day rate of almost $140 for 7hrs, which isn't what a customer wants to hear, then said "she'd check on it" and hung up on me. I know my phone number is on the rental agreement. I'd think if you were really concerned about good customer service, you'd call back and try to SOLVE the issue. Upon check-in at the ABQ airport, Mario was very nice, printed me a legible copy of my rental agreement, and wished me well. He mentioned something about the customer service section might be being done by a separate contractor, NOT Budget employees. Well, if I had to base my future Budget rentals on that interaction alone, I'd be looking elsewhere.
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April 2023 by Joel Gutierrez
They play the trick of we already e-mail you the bill, to overcharge, I returned the car a day earlier than the reservation and was charge more that wgat the reservation.Cars are located almost one mile away from counter, slots are not marked, and when you returned again you have to bring the keys to the counter, again almost a mile away.
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April 2023 by Melanie Steen
Cynthia was the best! Friendly, funny, efficient. Have us a great vehicle. Truck was perfect for our trip, no troubles with it at all.
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April 2023 by robert
Be careful if you reserve on line make sure that what you get when you pick it up. They will talk you into all the extras that will double your expense
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March 2023 by Marcel M.
Wow! Never coming here again. Agreed on $206 charge but charged $280. When I call to inquire I was told I was 1 hr late. I disagree on being late, but even if I was 1 hr late - I'm being charged an extra $74. Nice job Budget. Thankful for options.